Summary
Overview
Work History
Education
Accomplishments
Timeline
Cashier

Ingrid Franco Ferrari

Columbia,SC

Summary

Student Athlete consistently devoting average of 20 hours per week to training, practices, meetings, travel and tournament competition while working towards Psychology degree. Winner of over 5 competitions in volleyball sport and recognized as high achiever in sport and academics. Driven competitor exemplifying team spirit and good sportsmanship. I am dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation. I'm a new-born Christian who loves Jesus and everything I do is to glorify and honor Him.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Barista

34 North
Columbia, SC
08.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Prioritized drink requests while managing interruptions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained regular and consistent attendance and punctuality.

Cashier

Hallmark
Columbia, SC
11.2021 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering the cafeteria and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Work Student

Physical Plant
La Junta, Colorado
12.2020 - 04.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Kept building spaces premises clean inside and outside.
  • Maintained floor cleaning and waxing equipment.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Education

High School Diploma -

Centro Educacional ETIP
Santo André - Brazil
01.2015 - 12.2015

Associate of Arts - Psychology

Otero Junior College
La Junta, CO
08.2019 - 05.2021

Bachelor of Science - Psychology

Columbia International University
Columbia, SC
08.2021 - Current

Accomplishments

  • All region IX performer (2019-2020 season)
  • D1 Women's Volleyball All-Regional - 1st Team (2021-2022 season)
  • D1 Women's Volleyball All-American - Second Team (2021-2022 season)
  • ACC All-Academic 2022-2023


Timeline

Barista

34 North
08.2022 - Current

Cashier

Hallmark
11.2021 - Current

Bachelor of Science - Psychology

Columbia International University
08.2021 - Current

Work Student

Physical Plant
12.2020 - 04.2021

Associate of Arts - Psychology

Otero Junior College
08.2019 - 05.2021

High School Diploma -

Centro Educacional ETIP
01.2015 - 12.2015

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Ingrid Franco Ferrari