INGRID GORDON-ROBERTS
Burlington Coat Factory
20
years of professional experience
Dedicated professional committed to enhancing customer satisfaction through exceptional service. Proven ability to collaborate effectively with team members to ensure operational efficiency and timely delivery in fast-paced environments.
Work History
Cashier Associates
2 Months- Operate point-of-sale registers with 99% accuracy while processing cash and card transactions during peak retail hours.
- Maintain precise drawer counts at the end of each shift to support complete financial accountability.
- Greet customers warmly at the register to create a welcoming checkout experience and support positive store impression.
- Educate customers on store credit and loyalty rewards while processing payments to encourage repeat visits.
Prep Cook
11 Months- Prepared ingredients for traditional Ethiopian dishes following authentic recipes.
- Collaborated with team members to ensure timely meal preparation during busy periods.
- Operated kitchen equipment, including ovens, grills, and food processors safely.
Server (Woodgrill Buffet)
3 Months- Provided excellent customer service in fast-paced dining environment.
- Resolved guest complaints effectively and professionally.
- Handled cash transactions and processed payments efficiently.
SME : Firserv Digital Wallet
1 Year 3 Months- Provided expert guidance on process improvement initiatives within customer service operations.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Mentored junior team members to build expertise in service delivery standards.
- Conducted regular assessments of operational processes to ensure compliance with quality standards.
Subject Matter Expert (SME): At&t-ISM
2 Years 2 Months- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Evaluated processes for efficiency and recommended improvements to management teams.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Consultant : At&t-ISM
1 Year 2 Months- Analyzed data trends to inform strategic recommendations for clients.
- Managed project timelines, ensuring deliverables met client expectations.
- Conducted research to support project planning and execution for clients.
- Developed presentations to communicate findings and strategies effectively.
Store Supervisor (Willogate Location)
2 Years 11 Months- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment to meet demand.
- Trained and mentored new staff on sales techniques and customer service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Developed promotional displays to enhance product visibility and attract customers.
Sales Representative
1 Year 5 Months- Educated customers on product features and benefits during sales consultations.
- Collaborated with team members to enhance customer service and store efficiency.
- Assisted in maintaining store inventory levels and organized product displays.
Front Desk Clerk
2 Months- Greeted and assisted students and visitors at the front desk.
- Managed phone calls and inquiries with professionalism and courtesy.
- Scheduled appointments for faculty and staff efficiently.
- Provided information about college programs and services to prospective students.
Administrative Assistant
2 Months- Coordinated schedules and appointments for management and staff members.
- Handled correspondence and communications with internal and external stakeholders.
- Managed daily office operations and maintained organized filing systems.
Education
Associate Degree - Business Studies
High School Diploma
Skills
Food safety practices
Quality assurance
Problem solving
Customer service
Conflict resolution
Team collaboration
Highly motivated
Communication leadership
Proficient in Microsoft Office Suite
Cash Handling and Accuracy
Multitasking
Loss Prevention Awareness
Point-of-Sale (POS) Systems
Reliability and Punctuality
Timeline
Cashier Associates
Burlington Coat Factory
09.2026 - CurrentRead More
Prep Cook
Walia Ethiopian Restaurant
03.2022 - 02.2023Read More
Server (Woodgrill Buffet)
Acasio Agency
08.2021 - 11.2021Read More
SME : Firserv Digital Wallet
Sutherland Global Services
06.2020 - 09.2021Read More
Subject Matter Expert (SME): At&t-ISM
Sutherland Global Services
02.2018 - 04.2020Read More
Consultant : At&t-ISM
Sutherland Global Services
11.2016 - 01.2018Read More
Store Supervisor (Willogate Location)
Super J Cellular Flow
11.2013 - 10.2016Read More
Sales Representative
Courts Jamaica Limited
09.2007 - 02.2009Read More
Front Desk Clerk
Jamaica Bible College & Community Institute
03.2007 - 05.2007Read More
Administrative Assistant
Windalco Kirkvine Works
01.2007 - 03.2007Read More
Christiana High School
High School Diploma
Read More
Regent College Of The Caribbean Formerly Jamaica Bible College
Associate Degree from Business Studies
Read More