Ingrid Granados
Arlington,VA
Summary
Looking to obtain a challenging project in a dynamic and innovative organization where I can apply my skills and experience to drive success. A dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Leasing Assistant
Harbor Group Management Company
Arlington, VA
01.2023 - 02.2025
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Assisted with the preparation and execution of lease documents for new tenants.
- Conducted market research to identify competitive rental rates in the area.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Coordinated maintenance services for existing tenants as needed.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Collected rent payments from tenants and processed them into accounting software.
- Resolved tenant complaints promptly and professionally.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Maintained accurate records of correspondence with and from tenants.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Leasing Agent
Intersolutions
Arlington, Virginia
05.2022 - 01.2023
- Property walks through/upkeep of property/parking lots.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Inspected vacant units and ensured they were ready for showings.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Processed applications by conducting background checks and verifying references.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Security Supervisor
Prosegur
Chantilly, Virginia
09.2021 - 12.2022
- Responsible of coordinating and overseeing the security staff in multiple data centers.
- Implementing protocols that ensure the safety of an establishment and the people inside.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
Carrier
United States Postal Services
Springfield, Virginia
03.2016 - 05.2019
- Responsible for all distributed mail and packages.
- Greet and interact with all customers.
- Handle and process customer purchases and returns.
- Deliver mail and packages in a timely manner.
- Ensured that all safety protocols were followed while operating heavy machinery.
- Followed company regulations for safe driving practices on highways and local roads.
- Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
Education
High school diploma - Communication
Mount Vernon High School
Skills
- Excellent interpersonal and communication skills
- Bilingual in Spanish
- Tenant relations
- Active listening
- Attention to detail
- Professional demeanor
- Problem solving
- Fair housing regulations
- Fair housing compliance
- Phone and email etiquette
- Creative problem solving
- Team collaboration
- Property maintenance
- Administrative support
- Resident assistance
Leadership Experience
- Integrity and Initiative
- Effective motivator
- Goodwill and empathy
- Open body language and active listening
Timeline
Leasing Assistant
Harbor Group Management Company
01.2023 - 02.2025
Leasing Agent
Intersolutions
05.2022 - 01.2023
Security Supervisor
Prosegur
09.2021 - 12.2022
Carrier
United States Postal Services
03.2016 - 05.2019
High school diploma - Communication
Mount Vernon High School