Akesha L. Toney
Killeen,TX
Summary
Dynamic and results-driven IT professional with over 10 years of diverse experience in IT Support, DevOps, and Quality Assurance, poised to transition into a vulnerability management role. Expertise in analyzing, troubleshooting, and resolving complex technical issues, complemented by hands-on experience in security operations, incident response, vulnerability assessment, and cloud security across AWS and Azure platforms. Proficient in leveraging SIEM technologies such as Splunk, EDR solutions like CrowdStrike, and vulnerability management tools including Qualys and Wiz.io. Dedicated to enhancing cybersecurity measures and ensuring the integrity of critical systems within a fast-paced studio environment.
Overview
9
9
years of professional experience
Work History
Leasing Assistant
Waters Haven Apartments
10.2025 - Current
- Complete lease agreements, collect security deposits/rent, manage move-ins/outs, and renew leases.
- Process applications, run background/credit checks, verify income, and check references.
- Ensure model units are ready, maintain curb appeal, coordinate with maintenance, and inspect vacant units.
- Strong communication (verbal/written), sales, negotiation, problem-solving, organization, customer service, attention to detail, and ability to work under pressure.
Jr DevOps Engineer
Frontier Airlines
04.2023 - 10.2024
- Collaborated with stakeholders and developers to translate business needs into technical specifications, ensuring alignment for code releases and software updates.
- Established and maintained a monitoring stack to proactively identify system performance and potential issues.
- Participated in testing and analysis of code, contributing to the identification and resolution of technical problems and software fixes.
- Contributed to project planning and management decisions within an agile development environment.
- (Contract)
Support Analyst
Instem
09.2022 - 04.2023
- Provided first-line support for ORACLE-related inquiries, escalating complex issues as necessary.
- Logged, tracked, and reproduced reported technical problems, maintaining detailed documentation.
- Offered advice and assistance on products and services via various communication channels.
IT Support Specialist
Blue Prism
07.2021 - 05.2022
- Responded to support requests, adhering to SLAs, and managed issues through a Help Desk ticketing system.
- Proactively identified recurring problems, performed root cause analysis, and implemented solutions to prevent reoccurrences.
- Provided support for Cloud Infrastructure solutions, including Virtual Machines, and contributed to their optimization.
- Applied security fundamentals and best practices to enhance Blue Prism's security infrastructure, policies, and procedures.
- Monitored online security for users and networks, taking appropriate steps to address identified security breaches.
- Configured laptops and devices for new and existing employees, assisting with technology onboarding.
- Maintained a dynamic knowledge base of technical solutions to improve efficiency and security of IT Support.
Customer Support Specialist
RFPIO
11.2020 - 07.2021
- Responded to customer queries efficiently via phone, email, and chat, providing timely and accurate technical assistance.
- Analyzed and reported product malfunctions, updating internal databases with issue details and resolutions.
Associate Technical Analyst
Visa Inc.
01.2017 - 06.2019
- Troubleshot software, operating systems, and hardware problems for both Mac and Windows systems.
- Utilized Active Directory for remediation and password resets, maintaining user accounts.
- Contributed to new hire workstation setup during a period of significant office growth (1200 to 2500 employees).
Education
Associate of Science - Network Systems Administration
ITT-Technical Institute
Skills
- Security Operations
- Incident Response
- Threat Containment
- Vulnerability Assessment
- Post-Mortem Documentation
- Security Best Practices
- Online Security Monitoring
- Security Infrastructure
- Policy & Procedures
- AWS
- Azure
- GCP
- Cloud Hosting Environments
- Virtual Machines
- Splunk
- CrowdStrike
- Qualys
- Wizio
- Okta
- JAMF Pro
- VPN
- Sudo Command
- Active Directory
- Mainframe Application
- Windows 10 Support
- Hardware Repair
- Software Break Fix
- SCCM
- Oracle
- SQL
- API Knowledge
- Microsoft Exchange
- Outlook
- Azure DevOps
- Script Writing
- Automation Testing
- CI/CD Pipelines
- Monitoring Stack Setup
- Code Releases
- Software Updates
- UAT Testing
- JIRA
- Service Now
- PagerDuty
- HP ALM
- Writing Test Plans
- Agile Testing
- Waterfall Testing
- Quality Assurance Lead
- Ticketing Systems
- Root Cause Analysis
- Project Planning
- Stakeholder Management
- Requirements Gathering
- Specification Documentation
- WIKI
- Slack
- GSuite
- Notion Admin
- BambooHR Admin
- Procurement
- Excellent verbal and written communication skills
- Formal Reports
- Documentation
- Runbooks
- Risk Reports
- Sales experience
- Document preparation
- Follow-up coordination
- Client relationship building
- Customer service
- Lease administration
- Cash handling
- Basic mathematics
- Record keeping
- Property tours
Timeline
Leasing Assistant
Waters Haven Apartments
10.2025 - Current
Jr DevOps Engineer
Frontier Airlines
04.2023 - 10.2024
Support Analyst
Instem
09.2022 - 04.2023
IT Support Specialist
Blue Prism
07.2021 - 05.2022
Customer Support Specialist
RFPIO
11.2020 - 07.2021
Associate Technical Analyst
Visa Inc.
01.2017 - 06.2019
Associate of Science - Network Systems Administration
ITT-Technical Institute