Ingrid Guzman
Clifton,NJ
Summary
Adept Spanish Interpreter and seasoned Life Insurance Agent, I've excelled in roles at Linguistica International and New York Life Insurance Co, enhancing client satisfaction through expert communication and culturally sensitive interpretations. Leveraging fluency in Spanish and comprehensive insurance knowledge, I've consistently improved service delivery, achieving significant client trust. Skills include expert interpreting abilities and exceptional verbal communication, underpinned by a strong customer service orientation.
Overview
14
14
years of professional experience
Work History
Spanish Interpreter
Linguistica International
02.2018 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- In addition worked in Asylum courts, Schools for parent teacher conferences, and many hospitals. Both interpreted in both consecutive and simultaneous modes.
Spanish Interpreter
Geneva Worldwide
01.2017 - Current
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Enabled seamless communication between team members in global offices by providing accurate written translations of internal communications, policies, and procedures.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
- Conducted thorough proofreading of translated texts, ensuring error-free final deliverables that met client expectations consistently.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
- Proofread, edited and improved documents of different sizes.
Bilingual Medical and Billing Secretary
Teitelbaum Pedorthics
10.2021 - 03.2023
- Greets visitors, ascertains the purpose of the visit and directs them to the appropriate staff.
- Interviewed patients to complete documents, case histories, such as intake and insurance forms. Compiles records, medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email or fax.
- Schedules and confirms patient diagnostic appointments, surgeries, and medical consulations.
- Answers telephones and direct calls to appropriate staff.
- Communicated with existing and new clients to assist them with various inquiries pertaining to their medical visit.
Life Insurance Agent
Mass Mutual Financial Group
10.2016 - 12.2017
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Life Insurance Agent
New York Life Insurance Co
03.2010 - 11.2016
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Education
Continuing Education - Medical Interpretation Certification
Hunter College of The City University of New York
New York, NY05.2024
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.1998
Associate of Arts - Travel And Tourism And Business Administration
Westchester Community
Valhalla, NY. 06.1995
High School Diploma -
Mt. Vernon High School
Mt. Vernon, NY. 06.1992
Skills
- Fluent Spanish- Excellent- Speak, read and write it-Expert
- Verbal Communication- Expert
- Memory retention- Expert
- Interpreting Skills- Expert
- Sales and Outreach experience
- Customer Service Oriented
- Insurance and Medical Terminology
- Administrative Experience
- Computer Proficient (CRM, EMR, Microsoft Suite)
Timeline
Bilingual Medical and Billing Secretary
Teitelbaum Pedorthics
10.2021 - 03.2023
Spanish Interpreter
Linguistica International
02.2018 - Current
Spanish Interpreter
Geneva Worldwide
01.2017 - Current
Life Insurance Agent
Mass Mutual Financial Group
10.2016 - 12.2017
Life Insurance Agent
New York Life Insurance Co
03.2010 - 11.2016
Continuing Education - Medical Interpretation Certification
Hunter College of The City University of New York
Bachelor of Science - Hospitality Management
Florida International University
Associate of Arts - Travel And Tourism And Business Administration
Westchester Community
High School Diploma -
Mt. Vernon High School
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