Ingrid Heineman
Columbus,OH
Summary
Customer-focused professional with experience in retail, banking, medical administration, and customer service. Skilled in cash handling, inventory management, data entry, customer relations, and independently managing daily operations. Recognized for accuracy, organization, and providing exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Dublin Dry Cleaners
Dublin, OH
04.2025 - Current
- Independently open and close the store, ensuring secure daily operations.
- Manage garment intake and accurately enter customer and item information into the computerized tracking system.
- Process wedding gown intake, documenting garment conditions and completing all required paperwork.
- Maintain organized customer records, order information, and inventory tracking.
- Assist customers with garment drop-off and pickup while providing professional customer service.
Money Services / Customer Service Desk
Kroger Company
Powell, OH
02.2024 - 06.2024
- Processed customer returns, lottery transactions, and money orders.
- Managed incoming calls and provided courteous customer service.
- Operated self-checkout stations and assisted customers with floor support duties, including bagging groceries, retrieving carts, and processing alcohol purchases.
Cashier / Customer Service Associate
Madden's Ace Hardware
Asheville, NC
06.2021 - 10.2023
- Delivered excellent customer service and assisted customers in locating products throughout the store.
- Answered and directed incoming phone calls.
- Processed customer purchases and returns using the point-of-sale system.
- Conducted weekly candy and beverage inventory counts.
- Processed customer transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Greeted every customer and alerted co-workers, via the headset, what aisle I was sending the customer to.
Front Desk Receptionist
Greenberg Foot & Ankle
Centerville, OH
09.2019 - 05.2020
- Answered incoming calls and assisted patients during the check-in process.
- Scanned medical documents and insurance cards into the EMR system.
- Scheduled, rescheduled, and canceled appointments.
- Maintained a clean and organized reception area.
Teller / Customer Service Representative
Miami Savings Bank
Oxford, OH
09.2018 - 07.2019
- Assisted customers with deposits, withdrawals, transfers, and drive-through transactions.
- Managed cash drawer balancing and maintained accurate transaction records.
- Provided professional customer service while adhering to banking procedures.
Customer Service Cashier
ACE Hardware
Oxford, Ohio
10.2014 - 08.2018
- Handled all purchases, coupons and returns.
- Managed paperwork for timely pick-up, return and payments for heavy rental equipment.
- Answered an always busy phone system.
- Processed transactions efficiently using POS system to ensure accurate billing.
Opening Manager
Spring Street Treats
Oxford, OH
06.2012 - 09.2014
- Opened the store daily, including equipment setup, cleaning, inventory replenishment, and cash drawer preparation.
- Processed cash and credit card transactions for both in-store and drive-through customers.
- Ensured smooth daily operations and readiness before opening.
Skills
- Cash Handling & Reconciliation
- Store Opening & Closing
- Inventory Management
- Data Entry
- POS Systems
- Record Keeping
- Wedding Gown Intake & Documentation
- Multiline Phone Systems
- Appointment Scheduling
- Problem resolution
- Customer support
Timeline
Customer Service Associate
Dublin Dry Cleaners
04.2025 - Current
Money Services / Customer Service Desk
Kroger Company
02.2024 - 06.2024
Cashier / Customer Service Associate
Madden's Ace Hardware
06.2021 - 10.2023
Front Desk Receptionist
Greenberg Foot & Ankle
09.2019 - 05.2020
Teller / Customer Service Representative
Miami Savings Bank
09.2018 - 07.2019
Customer Service Cashier
ACE Hardware
10.2014 - 08.2018
Opening Manager
Spring Street Treats
06.2012 - 09.2014