Michael Miller
Retail Services Associate
Vidor,TX
Summary
Detail-oriented professional with experience in high-volume cash transactions and reconciliation. Recognized for maintaining 100% accuracy in cash handling while enhancing customer experiences. Eager to leverage expertise in financial integrity and customer relationship management.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walgreens
09.2024 - Current
- Managed high-volume cash and credit transactions for 50+ guests per shift, maintaining 100% drawer accuracy.
- Processed refunds, and currency exchanges using POS systems.
- Reconciled daily cash drawers exceeding $2,000 with zero variances, adhering to strict financial controls and security protocols.
Server
Buffalo Wild Wings
07.2022 - 07.2023
- Facilitated remarkable customer service in high-energy atmosphere, ensuring guest satisfaction and driving repeat patronage.
- Deployed upselling methods that raised average check totals through strategic product recommendations.
- Collaborated in team meetings to address operational improvements and exchange best practices for service excellence.
Cashier
Buffalo Wild Wings
07.2020 - 07.2022
- Fostered exceptional customer service, strengthening guest satisfaction and loyalty
- Sustained cleanliness and orderliness of front counter and dining area.
- Orchestrated onboarding sessions for new cashiers regarding company policies and procedures.
Education
High School Diploma -
Vidor High School
Vidor, TXBachelor of Business Administration - Finance
Lamar University
Beaumont, TX05-2027
Skills
- Cash Handling & Reconciliation
- Policy Adherence
- Payment Processing
- Attention to Detail
- Customer Relationship Management
- Conflict Resolution
- Cash Management
Timeline
Customer Service Associate
Walgreens
09.2024 - Current
Server
Buffalo Wild Wings
07.2022 - 07.2023
Cashier
Buffalo Wild Wings
07.2020 - 07.2022
Bachelor of Business Administration - Finance
Lamar University
High School Diploma -
Vidor High School