INGRID IZAGUIRRE
Hancock
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Flight Crew
Endeavor Airlines
01.2024 - Current
- Conducted pre-flight safety checks to ensure compliance with aviation regulations.
- Assisted in passenger boarding procedures, enhancing overall efficiency and customer satisfaction.
- Collaborated with crew members to manage in-flight service operations and address passenger needs.
- Ensured passenger satisfaction by providing exceptional customer service and resolving in-flight concerns efficiently.
- Enhanced flight safety by conducting thorough pre-flight equipment inspections and addressing any issues promptly.
- Contributed to on-time departures through diligent preparation and efficient boarding processes.
- Completed required training programs successfully, staying up-to-date on industry regulations and best practices.
Team Lead
Anthem Empire Blue Cross Blue Shield
06.2019 - 11.2023
- Provide company goals, safety practices, and deadlines to team. Motivate team members and assess performance. Provide help to management including hiring and training, and keeping manager updated on team performance.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Field Retention Rep
Makotek
04.2019 - 05.2019
- Provide excellent customer service, detail to work, promptness, and diligence.
- Makotek is a company providing non pay retention and equipment recovery services to the Cable TV industry.
Field Retention Rep
Fidelis
01.2019 - 04.2019
- Retaining current membership in an assigned territory. Conduct telephonic and field outreach which includes assistance at community events, provider and community office sites and home visits to new and existing members.
Government Outreach Specialist
North Shore LIJ Health Plan/CareConnect
09.2014 - 01.2019
- Community Relations Liaison and Specialist for their Manage Long Term Care Plan, planned and assisted clients with referral processes, consociated relationships with licensed home care agencies, senior centers, government agencies, colleges, mental health organizations, food pantries, and medical specialists. Created and represented the organization in community events, networking events and faith base events to increase community presence and education alongside of political leaders, community leaders, colleges and libraries.
Business Development Associate
NYHC Home
04.2018 - 09.2018
- Assessed needs and developed improvement plans for clients, arranged potential client contacts, cultivated relationships and followed through all service needs. Maintain extensive knowledge of company products and services to provide top-notch expertise to customers. Network among local business and community organizations to develop leads and generate business.
Financial Registrar, Pediatric Orthopedics
Cohen Children's Medical Center
02.2018 - 04.2018
- Temporary assignment to the department to assist patients with registration and scheduling of appointments, collect copayments and signatures on all required documents, direct calls to proper areas of department.
Field Retention Supervisor
Affinity Health Plan
01.2003 - 09.2014
- Planning, directing and overseeing the operations and fiscal health of the organization. Recruited, trained, coached, supervised/managed 12 employees in Child Health Plus, Family Health Plus, and NY State Medicaid in Queens, Nassau & Suffolk County; Prepared annual employee evaluations as well as company annual projection reports; kronos, approved PTO, set schedules and re-deployed reps, opened and closed local sites for the company; attended meetings with HRA, Local Department of Social Services and other state meetings. OSHA trainings; advocated, addressed and resolved issues within the community. Partnership with CBO’s, Faith Base & worked closely with Politicians. Helped drive sales goals and achieve monthly quotas.
Education
Accident & Health, Broker/Agent (Active License) -
POHS
01.2017
B.A - Forensic Psychology
John Jay College of Criminal Justice
01.2011
A.A - Business Administration
Plaza College
01.1995
Skills
- Cerner Sorian registration proficiency
- Salesforce CRM proficiency
- Effective leadership skills
- Customer support for passengers
- Crisis response coordination
- Basic first aid skills
- Community engagement
- Home care management
- Coordination of patient services
- Collaborative teamwork
ACTIVITIES
Past Board Member of The Hispanic Counseling Center Inc. 11/2015-9/19 Volunteered: Franklin Hospital E.R - Valley Stream 03/2011-3/2013 Volunteered: Valley Stream Fire Fighter – 342 Rescue Company Volunteered Served on many political campaigns and Hispanic community outreach efforts task force.
Languages
Fluent in Spanish
Timeline
Flight Crew
Endeavor Airlines
01.2024 - Current
Team Lead
Anthem Empire Blue Cross Blue Shield
06.2019 - 11.2023
Field Retention Rep
Makotek
04.2019 - 05.2019
Field Retention Rep
Fidelis
01.2019 - 04.2019
Business Development Associate
NYHC Home
04.2018 - 09.2018
Financial Registrar, Pediatric Orthopedics
Cohen Children's Medical Center
02.2018 - 04.2018
Government Outreach Specialist
North Shore LIJ Health Plan/CareConnect
09.2014 - 01.2019
Field Retention Supervisor
Affinity Health Plan
01.2003 - 09.2014
B.A - Forensic Psychology
John Jay College of Criminal Justice
A.A - Business Administration
Plaza College
Accident & Health, Broker/Agent (Active License) -
POHS