INGRID KOUKOLA
Happy Valley,OR
Summary
Proven ability to excel in dynamic environments, demonstrating strong client care, communication, and organizational skills honed through extensive experience in service delivery and complex operations management. Adept at coordinating high-volume staffing, managing complex data, and providing exceptional customer service within regulated environments.
Overview
20
20
years of professional experience
Work History
Nail & Aesthetics Provider (Cosmetology)
Independent contractor/Freelance
03.2021 - Current
- Delivered comprehensive Nail and Aesthetics services, specializing in natural and organic manicures, pedicures, gels, enhancements, nail art, waxing, and facials.
- Maintained a meticulous and safe working environment by adhering to strict state sanitation and infection control protocols.
- Demonstrated exceptional attention to detail in delivering high-quality services with precision and compliance.
Staffing Coordinator/Lead Med Tech
Assisted Living & Memory Care @ Morning Star | Sunnyside Meadows | Princeton Village
06.2021 - 08.2025
- Staffing & Coordination: Prepared and managed staffing schedules for a team of caregivers and med techs, ensuring 24/7 coverage. Coordinated replacement staffing and managed on-the-spot shift changes to handle call-outs.
- Team Leadership & Oversight: Led a team of associates, including conducting performance evaluations and corrective actions. Delegated tasks and provided guidance to staff, fostering an efficient work environment.
- Compliance & Auditing: Audited, organized, and ordered medications and supplies. Maintained meticulous staffing records and verified employee time cards to ensure accuracy and compliance.
Hotel Night Auditor/Manager on Duty
Embassy Suites downtown | Days inn Portland South | Monarch Hotel
01.2006 - 01.2018
- Guest Services: Managed and executed efficient check-in and check-out procedures using both manual and computerized systems. Provided exceptional telephone customer service, addressing inquiries and resolving issues promptly.
- Financial Management & Auditing: Executed financial transactions and closed all bank ticket codes daily, completing the night audit final report with meticulous attention to detail, ensuring accuracy and compliance.
- Operations Oversight: Oversaw and coordinated night operations, including security, housekeeping, and room service teams, ensuring seamless service delivery and property security.
Education
Associate's degree - Cosmetology
Skills
- Customer Service & Communication: Exceptional ability to manage customer relations, resolve conflicts, and de-escalate complex situations Fluent in English, Russian, and French
- Safety & Compliance: Certified Medication Technician (CMT), BLS, CPR, and First Aid Certified
- Regulatory & Detail: Proficient in managing detailed regulatory requirements (OLCC Service Permit, Food Handlers, Cosmetology Licenses) and strict adherence to protocols
Timeline
Staffing Coordinator/Lead Med Tech
Assisted Living & Memory Care @ Morning Star | Sunnyside Meadows | Princeton Village
06.2021 - 08.2025
Nail & Aesthetics Provider (Cosmetology)
Independent contractor/Freelance
03.2021 - Current
Hotel Night Auditor/Manager on Duty
Embassy Suites downtown | Days inn Portland South | Monarch Hotel
01.2006 - 01.2018