Ingrid Leal
427 Bristlebrush St ,NM
Summary
Driven by a commitment to excellence, I leveraged operations management and customer service skills at Whataburger Restaurants L&C to enhance customer satisfaction and drive continuous process improvement. My leadership fostered a culture of high performance, achieving significant advancements in efficiency and team development. I’m a full time manager as well as a student this place has gave me the opportunity to play a important roll in their business as well as letting me achieve my future goals of becoming a nursing student, my goal is to become a nurse one day and grow my knowledge and passion for the medical field even more.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Whataburger Restaurants L&c
9500 Candelaria Rd NE Albuquerque, NM 87112 Unite
04.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Hairstylist
Blo Blow Dry Bar
6400 Holly Ave Unit B Albuquerque, NM 87113 Unite
01.2023 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Cleveland High School
4800 Cleveland Heights Rd NE Rio Rancho, NM 87144Certification/license - Phlebotomist
Phlebotomy Training Specialist
2625 Pennsylvania St NE Ste 600 Albuquerque, NM 807.2024
Certification - Cosmetology
Paul Mitchell The School
2201 Uptown Loop NE Ste F Albuquerque, NM 87110 U03.2022
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Inventory Management
- Employee Motivation
- Customer Service
- Goal Setting
- Health and safety compliance
- FLUENT IN LANGUAGE
Certification
Phlebotomy
Cosmetology
Manager
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Whataburger Restaurants L&c
04.2023 - Current
Hairstylist
Blo Blow Dry Bar
01.2023 - 03.2024
Cleveland High School
Certification/license - Phlebotomist
Phlebotomy Training Specialist
Certification - Cosmetology
Paul Mitchell The School