Ingrid Lugo
Brownsville,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. My goal is to gain knowledge of and experience in the world of working as a Substitute Teacher, I eventually plan to graduate college and earn my bachelor so that I am able to become a full-time teacher.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Vera's Backyard Bar-B-Que
09.2017 - 10.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Childcare Worker
Self Employed
11.2019 - 06.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Sales Associate
Bed Bath & Beyond
04.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed BOPIS and Online Orders
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provider Assistant
Valley Wide Health Care
03.2022 - 01.2023
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
- Collaborated in helping out around patients house as well as fulfilling any problems that came upon.
Substitute Teacher, K-12
Kokua Education
04.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Developed creative instructional strategies to keep students engaged and motivated.
Education
High School Diploma -
Gladys Porter Early College High Scool
Brownsville, TX06.2020
No Degree - General Studies
Texas Southmost College
Brownsville, TX12.2024
Skills
- Microsoft Office (Word, Power Point, Teams, Excel, One Note)
- Copywriting Skills
- Group Dynamics
- Understanding of Content
- Verbal and Written Communication
- Performance Optimization Strategies
- Strong Verbal and Personal Communication
- Organizational Abilities
- Team-Working
- Use of Judgement
- Ability to Solve Problems
- Self-Motivated
- High Level of Energy
- Classroom Management Techniques & Instruction
- Ability to Be Flexible
Certification
- Effective Decision Making in Workplace Certificate
- Customer Service Certificate
- Workplace Ethics Certificate
- Food Handler Certificate
References
- Mrs. Ann Cadriel, Work Force Teacher, Gladys Porter Early College High School, 3500 International Blvd., Brownsville, TX, 78521, (956) 698-2791, kcadriel@bisd.us
- Mrs. Lydia Mendez, Store Manager, Bed Bath & Beyond, 3000 Pablo Kisel Blvd., Brownsville, TX, 78526, (956) 708-5096
- Ms. Yamileth Juárez, Co-Worker, Bed Bath & Beyond, 3000 Pablo Kisel Blvd., Brownsville, TX, 78526, (956) 589-2220
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-12
Kokua Education
04.2022 - Current
Provider Assistant
Valley Wide Health Care
03.2022 - 01.2023
Sales Associate
Bed Bath & Beyond
04.2021 - 02.2022
Childcare Worker
Self Employed
11.2019 - 06.2022
Customer Service Cashier
Vera's Backyard Bar-B-Que
09.2017 - 10.2019
High School Diploma -
Gladys Porter Early College High Scool
No Degree - General Studies
Texas Southmost College
- Effective Decision Making in Workplace Certificate
- Customer Service Certificate
- Workplace Ethics Certificate
- Food Handler Certificate
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