Ingrid Majano Ray
Alexandria,VA
Summary
Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 3 years of related experience.
Overview
8
8
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Woodbridge, VA
07.2023 - Current
- Collaborated with senior management to ensure successful implementation of projects.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Developed and implemented strategies to improve customer service experience.
- Developed and maintained relationships with our working body shops.
- Supported staff training, development, and evaluation.
- Shadowed managers to gain an understanding of organizational expectations and management techniques.
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
- Assisted in the development of sales strategies and customer retention plans.
- Analyzed sales data and produced reports on performance metrics.
- Implemented process improvements to increase operational efficiency.
Fulfillment Associate
Amazon
Springfield, VA
06.2019 - Current
- Trained associates and verify associate’s compliance with standard operating procedures
- Assisted the Operations Manager with on-going training for Problem Solve Receivers
- Supervised quality control within the fulfillment center by performing cycle counts, simple bin counts, and checking inventory
- Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders and troubleshoot problems to resolutions
- Checked production on inbound/ outbound to ensure that items and quantities are correct and there is no damage.
Assistant Store Manager
Kids Foot Locker
Springfield, VA
08.2016 - 08.2017
- In charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Looked over sales and gross profits reports to see what options there were for expanding the market
- Assisted team members in providing friendly knowledgeable service by implementing proactive monitoring and corrective action strategies
- Instructed the team on how to use effective upselling and cross-selling strategies
- Assessed suppliers to assess delivery quality, timeliness, and compliance, maintained tight cost controls, and maximized business operational efficiency.
Education
Bachelor of Science - Business and Marketing Degree
George Mason University
Associates Of Science - Marketing
Northern Virginia Community College
Skills
- Technical proficiency in Microsoft Word, PowerPoint, and Excel
- Strong interpersonal communication skills
- Problem analysis and problem solving
- Ability to work in a fast-paced environment while simultaneously handling carious task and projects and seeing them to completion
- Able to address customers' need and foster a positive experience
- Able to assist in face-to-face exchange of thoughts, ideas, feelings, and emotions between two or more people
- Capable of helping manage projects, lead teams, and build and execute plans that will affect company outcomes
- Dependable and reliable
- Mentoring and training
- Inventory replenishment
- Store planning and display design
- Adaptive team player
- Payroll administration
- Operations support
- Customer service
- Staff development
Languages
Languages
English
Professional
Spanish
Professional
Timeline
Management Trainee
Enterprise Rent-A-Car
07.2023 - Current
Fulfillment Associate
Amazon
06.2019 - Current
Assistant Store Manager
Kids Foot Locker
08.2016 - 08.2017
Bachelor of Science - Business and Marketing Degree
George Mason University
Associates Of Science - Marketing
Northern Virginia Community College
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