Ingrid Malatesta
Lake Worth
Summary
Motivated Front of House Team Member with strong customer service and communication skills. Ensured positive dining experiences through efficient service and prompt resolution of customer inquiries. Committed to teamwork and maintaining high standards of safety and hygiene.
Overview
1
1
year of professional experience
Work History
Babysitter
Kylee Giessen
West Palm Beach, FL
08.2025 - Current
- Supervised children's activities to ensure safety and engagement.
- Developed routines for meal preparation and snack time to promote healthy eating habits.
- Communicated effectively with parents regarding children's behavior and daily activities.
- Planned fun outings and educational activities to keep children entertained.
- Maintained cleanliness of play areas and organized toys for efficient use.
Front of House Team Member
McDonald's Restaurant
Lake Worth, FL
07.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register efficiently, handling transactions and maintaining accurate cash flow.
- Collaborated with team members to prepare food items according to strict safety and hygiene standards.
- Assisted in training new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly, enhancing loyalty and repeat business through effective communication.
Cashier
MOOYAH Burgers, Fries & Shakes
Boca Raton, FL
02.2025 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking items and monitoring stock levels.
- Collaborated with team members to ensure smooth shift transitions and operational flow.
- Adapted quickly to changing demands during peak hours, ensuring timely service delivery.
- Trained new staff on operational processes and best practices for customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science - Dental Hygiene
Palm Beach State College
Lake Worth, FL05-2025
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
Timeline
Babysitter
Kylee Giessen
08.2025 - Current
Front of House Team Member
McDonald's Restaurant
07.2025 - Current
Cashier
MOOYAH Burgers, Fries & Shakes
02.2025 - 06.2025
Associate of Science - Dental Hygiene
Palm Beach State College