Ingrid Martinson
Marion,IA
Summary
Compassionate and detail-oriented Certified Brian Injury Specialist with strong communication and leadership skills, dedicated to supporting services for individuals with Traumatic Brain Injury. Proven ability to anticipate needs, solve problems proactively, and maintain efficient workflows in dynamic, client-focused environments. Goal-driven team player committed to enhancing daily operations and ensuring quality care through organized, empathetic support.
Overview
7
7
years of professional experience
Work History
Certified Brain Injury Specialist
Community NeuroRehab
09.2023 - Current
- Supported individuals with acquired brain injuries in achieving cognitive, physical, medical, behavioral, and psychosocial rehabilitation goals in a residential setting
- Guided program participants in developing behavioral compensatory strategies and individualized rehabilitation plans to manage challenges related to brain injury and co-occurring mental health symptoms
- Promoted participant independence by encouraging engagement in meaningful life activities, including community reintegration
- Utilized person-centered, strength-based approaches to motivate individuals through their rehabilitation journey
- Demonstrated strong communication skills through effective collaboration with team members and supportive interactions with program participants
- Collaborated with interdisciplinary team members to develop and implement individualized rehabilitation plans
Guest Service Specialist
Mister Car Wash
09.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses, and income and service usage.
- Cleaned and maintained car wash equipment using ladders, cleaning supplies and grease to ensure proper function and longevity of mechanical components.
- Delivered safety presentations to staff to ensure compliance with OSHA and company safety standards.
Microbiology Lab Assistant
Mercy Hospital
06.2022 - 09.2022
- Assisted in the identification of microorganisms by performing accurate gram staining and microscopy techniques.
- Maintained quality control standards by adhering to established laboratory protocols during sample processing and analysis.
- Promoted a safe work environment by consistently following biosafety guidelines when handling hazardous materials or biological agents.
- Ensured timely completion of lab tasks by prioritizing assignments and working closely with team members.
Bartender
BIT Brewery
01.2022 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shipping and Receiving Manager
Mcgrath Powersports
05.2020 - 07.2021
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Guest Services Associate
Indian Creek Nature Center
05.2019 - 05.2020
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
Native Landscape & Winter Land Stewardship Intern
Indian Creek Nature Center
06.2018 - 05.2019
- Operated heavy machinery such as tractors, mowers, and blowers safely and effectively to complete large-scale projects in a timely manner.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Assisted in seasonal preparation tasks, such as snow removal or planting new foliage.
- Evaluated grounds conditions regularly to identify potential issues requiring attention or improvement efforts.
- Facilitated memorable experiences for diverse groups while giving tours during Maple Syrup Festival and Bee Keeping programs.
Education
Bachelor of Arts - Leisure, Youth And Human Services
University of Northern Iowa
Cedar Falls, IA05-2019
Skills
- Fostering relationships
- Effective communication
- Cross-functional collaboration
- Operational streamlining
- Equipment maintenance
- Detail-oriented approach
Timeline
Certified Brain Injury Specialist
Community NeuroRehab
09.2023 - Current
Guest Service Specialist
Mister Car Wash
09.2022 - 08.2023
Microbiology Lab Assistant
Mercy Hospital
06.2022 - 09.2022
Bartender
BIT Brewery
01.2022 - 06.2022
Shipping and Receiving Manager
Mcgrath Powersports
05.2020 - 07.2021
Guest Services Associate
Indian Creek Nature Center
05.2019 - 05.2020
Native Landscape & Winter Land Stewardship Intern
Indian Creek Nature Center
06.2018 - 05.2019
Bachelor of Arts - Leisure, Youth And Human Services
University of Northern Iowa
Similar Profiles
Olivia CurryOlivia Curry
Brain Injury Specialist at Community Neurorehab Of IowaBrain Injury Specialist at Community Neurorehab Of Iowa
Carl BrockCarl Brock
Brain Injury Specialist at Community NeuroRehab Of IowaBrain Injury Specialist at Community NeuroRehab Of Iowa
Natalie B. PetersonNatalie B. Peterson
Certified Brain Injury Specialist at Community NeuroRehab of IowaCertified Brain Injury Specialist at Community NeuroRehab of Iowa
Ashley WillisAshley Willis
Portfolio Analyst: Commercial Real Estate at Aegon Asset ManagementPortfolio Analyst: Commercial Real Estate at Aegon Asset Management
ELIZABETH ThomasELIZABETH Thomas
Legal Analyst at GreatAmerica Financial ServicesLegal Analyst at GreatAmerica Financial Services