Ingrid Melendez
Henderson
Summary
Dynamic Senior Risk Coordinator at Capital One with a proven track record in issue resolution and exceptional customer service. Expert in managing escalated inquiries and billing adjustments, demonstrating strong communication and decision-making skills. Committed to enhancing customer satisfaction and effectively handling delinquent accounts to drive positive outcomes.
Overview
19
19
years of professional experience
Work History
Senior Risk Coordinator
Capital One
Las Vegas
01.2006 - 06.2025
- Identified and resolved customer service issues.
- Assisted in troubleshooting escalated customer service issues.
- Provided customer service regarding billing inquiries.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Answered incoming calls and provided customer service.
- Managed customer service inquiries, complaints, escalations.
Education
High School Diploma -
Basic High School
Las Vegas Nv 05-2003
Skills
- Customer service
- Problem solving
- Communication skills
- Team collaboration
- Decision-making
- Issue resolution
- Billing inquiries
- Escalation handling
- Account updating
- Attention to detail
- Delinquent account management
- Payment arrangement
- Credit adjustments
Languages
spanish
Professional
English
Professional
Timeline
Senior Risk Coordinator
Capital One
01.2006 - 06.2025
High School Diploma -
Basic High School