JOSEPH RICO
Henderson,NV
Summary
Business professional with extensive experience in account management and administration, focused on driving success through effective solutions. Fluent in Spanish and has proven expertise in business analysis, quality assurance testing, and application development within leading organizations. Experienced financial services provider with a track record of delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Risk Coordinator
Capital One
Henderson, NV
03.2024 - Current
- Investigate customer concerns, create and implement process improvements, and report trending customer issues.
- Answer customer inquiries by providing accurate account information, billing procedures, processing payments, and payment options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints and escalated situations by working with other departments to provide solutions that meet customer needs.
Account Manager
Barclays
03.2020 - 12.2023
- Solved and educated customers on specific account information, concerns, and inquiries.
- Managed and negotiated account recovery payment agreements.
- De-escalated customer interactions by providing alternative solutions to issues.
- Handled both outbound and inbound warm contact calls to engage clients and support customer service objectives.
Quality Assurance Lead Technician
NectarTek
Las Vegas, NV
11.2018 - 12.2019
- Led quality assurance inspections to ensure compliance using approved lab techniques and processes.
- Maintained detailed documentation of quality assurance activities and findings.
- Developed and maintained relationships with external suppliers to ensure adherence to specifications.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Compiled laboratory test data, and performed sample analyses.
Interconnection Specialist
TESLA
Las Vegas, NV
10.2013 - 06.2018
- Managed projects from the initial sale through to successful completion, ensuring all phases were executed effectively and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer expectations.
- Reviewed documents for accuracy, completeness, and industry compliance.
- Served as the main point of contact for utilities and municipalities in Colorado.
Education
Associate of Science - Information Technology/Multimedia
ITT Technical Institute
Las Vegas, NV11.2008
Skills
- Microsoft Office 365
- Adobe (Acrobat, Photoshop, Illustrator)
- Lab techniques (lab equipment experience)
- Risk assessment
- Process improvement
- Data analysis
- Industry knowledge
- Operational reporting
- HTML and CSS
- Product management
- Operations analysis
- Reporting and documentation
- Client relationship management
Certification
- Six Sigma
Languages
Spanish
Native/ Bilingual
Timeline
Senior Risk Coordinator
Capital One
03.2024 - Current
Account Manager
Barclays
03.2020 - 12.2023
Quality Assurance Lead Technician
NectarTek
11.2018 - 12.2019
Interconnection Specialist
TESLA
10.2013 - 06.2018
Associate of Science - Information Technology/Multimedia
ITT Technical Institute
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