Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Melendez Cortez

Germantown,MD

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at CB Contractor. Proven ability to manage sensitive information while maintaining confidentiality. Exceptional organizational skills and effective verbal communication foster strong client relationships. Adept at calendar management and creating a welcoming environment, ensuring seamless operations and client satisfaction.

Work History

Secretary and Driver

CB Contractor
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Childcare Assistant

Milys Daycare
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Read and told stories to promote and support overall language development.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.

Cashier

Pret a Manager
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GED -

GED Testing Center
Washington D.C.
04.2021

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Calendar management

Languages

Spanish
Native or Bilingual

Timeline

Secretary and Driver

CB Contractor

Childcare Assistant

Milys Daycare

Cashier

Pret a Manager

GED -

GED Testing Center

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Ingrid Melendez Cortez