Ingrid Moreira
Miami,FL
Summary
Strategic and results-oriented Billing Operations Manager and Office Administrator with over 10 years of experience in healthcare administration, revenue cycle management, and team leadership. Expertise in building and scaling billing systems across 55+ facilities while efficiently managing over 1,300 daily claims. Proficient in designing standard operating procedures, leading cross-functional and offshore teams, optimizing claims workflows, and ensuring compliance with CMS and HIPAA regulations. Recognized for bridging operational gaps between clinical, coding, and billing departments to enhance overall efficiency and accuracy.
Overview
16
16
years of professional experience
Work History
Billing department supervisor / admissions manager moxie health group
Ferrer Pulmonary Institute
08.2024 - Current
- Promoted from Office Administrator to lead billing operations during clinic expansion.
- Designed and scaled billing infrastructure across 55+ facilities, including nursing homes, LTACs, SNFs, and hospitals.
- Launched Inovalon batch claim processing system to manage 1,300+ daily patient claims efficiently.
- Improved clean claim rate by 22% by optimizing front-end workflows and eligibility verification procedures.
- Developed and maintained Billing Department Operations Manual covering admissions, eligibility, and denial workflows.
- Delivered structured training to offshore team in Honduras, aligning productivity KPIs and documentation standards.
- Collaborated with coding, authorization, and clinical teams to reduce denials and rejections across all payer types.
- Integrated EBS and eCW systems to reconcile clinical documentation and billing data in real time.
- Monitored team performance metrics using dashboards and productivity reports to ensure billing accuracy.
Office Administrator / Manager
South Florida Pulmonary and Critical Care Associates
04.2024 - 08.2024
- Handled administrative operations for a multi-physician pulmonary practice.
- Maintained CureMD EMR and ensured HIPAA-compliant documentation for all patient encounters.
- Oversaw inventory management, medical supply ordering, and vendor communication.
- Reviewed and verified employee timesheets and submitted payroll support.
- Provided front-desk coverage including patient check-ins, phone coverage, and referrals management.
- Prepared reports for leadership analyzing visit volume, referral trends, and billing issues.
Billing Department Supervisor
South Florida Pulmonary and Critical Care Associates
12.2017 - 08.2024
- Managed daily billing operations including co-pay collection, patient intake, and authorization requests.
- Navigated Medicaid portals and utilized Optum Health Plan tools to ensure accurate billing submissions.
- Trained front-desk and billing staff on insurance verification, documentation practices, and scheduling standards.
- Provided patient education about financial responsibilities, insurance coverage, and prior authorization timelines.
- Oversaw appointment scheduling, inventory control, and EMR data entry with minimal error rate.
Billing Supervisor
Gables Medical Centers
09.2020 - 09.2023
- Oversaw full-cycle billing for primary care, internal medicine, and specialist services.
- Processed appeals, corrected claims, A/R follow-up, daily deposits, and EFT reconciliation.
- Managed credentialing, contract submissions, and insurance panel updates for physicians.
- Utilized MDVita billing platform to submit claims and monitor denials and rejections.
- Handled high-volume inbound calls related to patient balances, insurance questions, and collections.
- Collaborated with back-office staff to ensure timely documentation submission and billing alignment.
Assistant Store Manager
Miami's Supermarket
02.2010 - 12.2016
- Supervised store operations, trained cashiers, and managed customer service resolutions.
- Handled cash reconciliation, vendor contracts, and inventory purchasing for a high-traffic retail location.
- Created shift schedules and delegated responsibilities to improve team efficiency.
Bankruptcy Biller
Law Offices of David J. Stern, PA
04.2010 - 10.2010
- Prepared legal billing packets for bankruptcy hearings and managed high-volume claim reconciliation.
- Performed insurance verifications and processed payment disbursements via check or electronic transfer.
- Collaborated with legal teams to ensure all documentation aligned with financial timelines and billing accuracy.
Education
Associate of Arts - Health Services Administration
Florida National University
High School Diploma - undefined
American Academy High School
Skills
- Revenue Cycle Management
- Medical Billing & Claims Processing
- Denials & Appeals Management
- Staff Training & Onboarding
- CPT Coding
- ICD-10 Coding
- HCPCS Coding
- Insurance Verification & Authorizations
- EMR/EHR Systems
- Cross-Functional Team Collaboration
- SOP & Workflow Development
- KPI Monitoring & Productivity Metrics
- Medicaid Insurance
- Medicare Insurance
- Commercial Insurance
- Offshore Team Leadership
- Clean Claim Optimization
- Office & Staff Management
- Batch Claim Automation
- Credentialing Support
Accomplishments
- Successfully expanded and managed billing for 55+ facilities, overseeing more than 1,300 claims each day.
- Improved accuracy with a 22% higher clean claim rate and introduced batch automation to speed up processing.
- Wrote a clear Billing Operations Manual and built strong onshore and offshore teams, while streamlining workflows across multiple EHR systems.
Languages
English
Spanish
Timeline
Billing department supervisor / admissions manager moxie health group
Ferrer Pulmonary Institute
08.2024 - Current
Office Administrator / Manager
South Florida Pulmonary and Critical Care Associates
04.2024 - 08.2024
Billing Supervisor
Gables Medical Centers
09.2020 - 09.2023
Billing Department Supervisor
South Florida Pulmonary and Critical Care Associates
12.2017 - 08.2024
Bankruptcy Biller
Law Offices of David J. Stern, PA
04.2010 - 10.2010
Assistant Store Manager
Miami's Supermarket
02.2010 - 12.2016
High School Diploma - undefined
American Academy High School
Associate of Arts - Health Services Administration
Florida National University
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