Sarah South
Oakville
Summary
Dedicated billing department supervisor with a strong background in customer service and audit procedures. Demonstrated success in improving operational efficiency and reducing errors.
Overview
2027
2027
years of professional experience
Work History
Billing Department Supervisor
Tumwater Family Practice Clinic
Tumwater, WA
11.2022 - Current
- Supervise daily billing operations, ensuring compliance with healthcare regulations and accuracy in patient accounts.
- Train and mentored billing staff on effective procedures and best practices for claims processing.
- Post received payments from insurance companies and patients. Maintaining high level of accuracy.
- Oversee monthly claims audit, ensuring timely reporting and reconciliation of financial activities related to billing.
- Maintain accurate records of client billing information, resulting in fewer errors and faster invoicing.
- Manage accounts receivable, ensuring timely collections and reducing outstanding balances.
- Provide exceptional customer service by addressing client inquiries related to invoices quickly and professionally.
- Prepare cash and check deposits for the bank.
- Assist Clinic Administrator in accurately processing bi-weekly payroll for employees of the clinic.
Billing Coordinator
Tumwater Family Practice Clinic
Tumwater, WA
2020 - 11.2022
- Reviewed patient accounts for accuracy, resolving discrepancies efficiently.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Processed Insurance payments with a high level of accuracy.
- Produced and mailed monthly statements to customers for services rendered and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Performed monthly audit of patient balances.
Front Office Supervisor
Tumwater Family Practice Clinic
Tumwater, WA
2016 - 2020
- Supervised front office operations, ensuring efficient patient flow and appointment scheduling.
- Trained and mentored staff on customer service protocols, ensured a deep understanding of HIPAA and clinic procedures.
- Implemented process improvements that enhanced patient check-in efficiency and satisfaction.
- Coordinated communication between medical staff and patients to streamline information exchange.
- Developed training materials for onboarding new front office staff members.
- Resolved patient inquiries and issues promptly, contributing to positive patient experiences.
- Maintained compliance with healthcare regulations in all front office activities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Medical Receptionist
Tumwater Family Practice Clinic
Tumwater, WA
11.2013 - 2016
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed patient information and insurance details to ensure accurate record-keeping.
- Assisted patients with inquiries regarding services, policies, and procedures effectively.
- Coordinated communication between medical staff and patients to streamline clinic operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Rochester High School
Rochester, WA Skills
- Invoice processing
- Data entry proficiency
- Customer service
- Attention to detail
- Multitasking and organization
- HIPAA compliance
- Audit procedures
- Deadline oriented
- Revenue cycle management
Timeline
Billing Department Supervisor
Tumwater Family Practice Clinic
11.2022 - Current
Medical Receptionist
Tumwater Family Practice Clinic
11.2013 - 2016
Billing Coordinator
Tumwater Family Practice Clinic
2020 - 11.2022
Front Office Supervisor
Tumwater Family Practice Clinic
2016 - 2020
High School Diploma -
Rochester High School