INGRID NOVAS
Bronx,New York
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Seasonal Sales Associate
Party City
07.2024 - 08.2024
- Greeted customers at store entrance
- Guided customers in locating products to enhance shopping experience
- Provide product information and recommendations
- Processed returns, exchanges, and refunds efficiently to maintain customer satisfaction
- Resolved customer questions, concerns, and complaints to ensure positive interactions
- Restock shelves and displays
- Ensure products are properly labeled and priced
- Maintain store cleanliness
Seasonal Sales Associate
Cookies Dept. Stores
07.2025 - 08.2025
- Assisted customers in finding sizes and styles to enhance their shopping experience
- Resolved customer complaints or concerns to ensure satisfaction and retention
- Welcomed customers upon entering the store.
- Maintained cleanliness and organization throughout the store.
- Restock shelves and clothing racks
- Arranged and displayed merchandise to create an appealing shopping environment
- Organize fitting rooms and return unwanted items
Seasonal Sales Associate
Gap Factory
11.2025 - 01.2026
- Delivered excellent customer service by greeting shoppers, answering questions, and assisting with product selection to ensure a positive shopping experience
- Delivered friendly, attentive customer service, enhancing shopper satisfaction and guiding product selection.
- Operated register and processed transactions swiftly during peak hours, ensuring smooth customer flow.
- Maintained visually appealing store displays and collaborated with team to optimize store presentation.
Education
Accounting & Economics
Hunter College
10-2026
9th Grade to 12th Grade -
Manhattan Hunter Science High School
Skills
- Excellent at customer service
- Highly dependable
- Punctual
- Quickly and accurately complete tasks
- Reliable in fast-paced environments
- Positive & professional
- Team building and collaboration
VOLUNTEER WORK
Actively engaged in volunteer work including participating in the New York Breast Cancer Walk, contributing to a food drive by collecting, organizing, and distributing meals and essentials to the homeless assisting with the promotion, setup, and organization of the NYC Japan Festival, and supporting school-based environmental efforts through plant care and maintenance.
Timeline
Seasonal Sales Associate
Gap Factory
11.2025 - 01.2026
Seasonal Sales Associate
Cookies Dept. Stores
07.2025 - 08.2025
Seasonal Sales Associate
Party City
07.2024 - 08.2024
Accounting & Economics
Hunter College
9th Grade to 12th Grade -
Manhattan Hunter Science High School