Jayla Handy
Atlantic,VA
Summary
Dynamic professional with a proven track record at Maui Jacks Waterpark, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and drive sales through effective communication and interpersonal skills. Skilled in POS system operation and teamwork, consistently contributing to a positive and results-driven work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Maui Jacks Waterpark
07.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Seasonal Shallow Water Lifeguard
Maui Jacks Waterpark
06.2023 - 09.2024
- Educated patrons on water safety measures, raising overall awareness of potential risks in the swimming area.
- Gained trust from patrons by displaying professionalism and attentiveness while on duty, creating a positive atmosphere within the aquatic facility.
- Reduced response time for emergencies by maintaining a strong physical fitness level and practicing rescue techniques regularly.
- Collaborated with fellow lifeguards to maintain a safe environment for all patrons, resulting in minimal accidents and incidents.
- Assisted injured or distressed individuals, providing first aid treatment as necessary until medical help arrived.
- Prevented injuries by enforcing pool rules and regulations consistently, ensuring the well-being of all swimmers.
- Promoted a clean swimming environment by assisting with general maintenance tasks such as skimming debris from pool surfaces when needed.
- Improved communication among lifeguard team members through regular meetings, promoting effective teamwork during emergency situations.
- Enhanced swimmer safety by vigilantly monitoring shallow water areas and quickly identifying potential hazards.
- Conducted routine checks of swimming equipment and facilities, reporting any issues promptly to ensure timely maintenance and repairs.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Entered water immediately to pull struggling swimmers to safety.
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 08.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Advanced Diploma -
Chincoteague High School
Chincoteague, VA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operation
- Cleaning techniques
- Strategic Planning
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
Certification
IC3 Digital Literacy Certification GS6 Level 1
Microsoft Office SpecialistIntuit Personal Finance certification
Timeline
Seasonal Sales Associate
Maui Jacks Waterpark
07.2024 - 09.2024
Seasonal Shallow Water Lifeguard
Maui Jacks Waterpark
06.2023 - 09.2024
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 08.2022
Advanced Diploma -
Chincoteague High School