Ingrid Padilla
Harrison,AR
Summary
Dynamic event manager managing projects, conferences and events in a competitive, fast pace environment. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Personable Hospitality Specialist with 10 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
13
13
years of professional experience
Work History
Conference Services Manager
Big Cedar Lodge
10.2023 - Current
- Developed and implemented conference services and event policies and procedures.
- Managed on-site activities for conferences/events to ensure a successful event.
- Prepared detailed budgets for each conference/event based on the number of participants and other factors.
- Organized and coordinated all aspects of conferences/events, including registration, hotel accommodations, meals, audio and visual equipment, meeting rooms, and transportation.
Banquet Event Team
SSA GROUP (DOGWOOD CANYON)
05.2023 - 10.2024
- Fostered memorable guest experiences with commitment to service and attention to quality
- Delivered food and beverages from staging to guest service areas
- Monitored tables for beverage and water refills or other guest needs
- Arranged tables and service for large groups of guests in preparation of events
- Represented company with tidy and organized appearance and professional demeanor
- Completed event breakdown, transporting furniture and equipment to storage areas.
Customer Service Representative
REMOTE, NATIONAL VETERINARY ASSOCIATES
06.2018 - 10.2023
- Recommended financial products, such as stocks, bonds, mutual funds, and insurance
- Reviewed clients' accounts and plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate need for plan reassessment
- Managed client portfolios, kept client plans up-to-date.
EVENT COORDINATOR
Stuckey Farms
09.2018 - 09.2019
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
WEDDING EVENT ASSISTANT
Traders Point Creamery
06.2018 - 06.2019
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
BARTENDER SHIFT MANAGER
L.A Cafe
10.2016 - 04.2018
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Vail Cascade Resort & Spa
12.2011 - 12.2013
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
-
University Of Arkansas
Fayetteville, ARKANSAS01-2012
Skills
- Multi-Line Phone Talent Inbound And Outbound Calling
- Report Preparation
- Complaint Resolution
- Hospitality and accommodation
- Delivery scheduling
- Appointment scheduling
- Strong communication
- Account updating
- Problem resolution
References
References available upon request
Timeline
Conference Services Manager
Big Cedar Lodge
10.2023 - Current
Banquet Event Team
SSA GROUP (DOGWOOD CANYON)
05.2023 - 10.2024
EVENT COORDINATOR
Stuckey Farms
09.2018 - 09.2019
Customer Service Representative
REMOTE, NATIONAL VETERINARY ASSOCIATES
06.2018 - 10.2023
WEDDING EVENT ASSISTANT
Traders Point Creamery
06.2018 - 06.2019
BARTENDER SHIFT MANAGER
L.A Cafe
10.2016 - 04.2018
Vail Cascade Resort & Spa
12.2011 - 12.2013
-
University Of Arkansas
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