Ingrid Ramirez
Bell,CA
Summary
Accomplished and energetic person with more than 11 yrs. Of experience in customer service. 4yrsof experience in financialsales. Experience in medical field. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include bilingual, ability to communicate with people, and always focus in the growth of the business.
Overview
18
18
years of professional experience
Work History
Financial Sales Associate
Northgate González markets
Bell, USA
03.2021 - Current
- Welcomed guests and offered quick assistance to handle diverse needs
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Money transfers
- Sale Money Orders
- Buy or Sell foreign currency
- Check cashing
- Contacted payer to verify claims' receipt, identify delayed payment reasons, and initiate resolution steps to resolve identified issues
- Received and addressed customer complaints, investigating root cause and managing related corrective measures
Campus Aide
LAUSD
Cudahy , CA
09.2023 - 03.2024
- Supervising student’s behavior in school hallways, common areas and during transition.
- Assisting teachers with classroom management.
- Monitoring students safety.
- Upholding a positive school environment and reporting any issue to school administration.
- Assisting with emergency drills and procedures.
- Maintaining open communication with teache, administrators and other staff members regarding student needs and concerns.
Certified Caregiver
IHSS
El Monte, USA
02.2012 - 03.2019
- Help clients with activities of daily living
- Take them to doctors appointment
- Medication reminder
- Treat them with respect and love
- Vital signs
Waitress, Cashier
Tasty Thai Restaurant
Huntington Park, USA
02.2007 - 05.2018
- Provide excellent customer service to assure the customers will come back
- Approach the customer with a smile and the menu as soon as they walk in
- Make suggestions about food
- Take food and drinks orders
- Serve the food and drinks
- Take phone orders
- Always have the restaurant clean and ready
- Cash register
- Work as a team
- Work under pressure
- Being able to solve common problems
Education
CNACNA - NURSING - Nursing
CIT Nursing College
Bell Gardens, CA05.2014
HIGH SCHOOL DIPLOMA -
Bell High School
Bell, CA05.2005
Skills
- Customer Service
- Bilingual (English & Spanish)
- Judgment and Decision Making
- Complex Problem Solving
- Active Learning
- Service Orientation
- Public Safety and Security
- Time Management
- Basic Computer Skills
- Issue Refunds
- Operate Cash Registers
- Manage Inventory
- Monitor Security
- Flexibility and adaptability
- HIPAA compliance
- Team collaboration
- Health monitoring
- Medication assistance
- Vital signs monitoring
Timeline
Campus Aide
LAUSD
09.2023 - 03.2024
Financial Sales Associate
Northgate González markets
03.2021 - Current
Certified Caregiver
IHSS
02.2012 - 03.2019
Waitress, Cashier
Tasty Thai Restaurant
02.2007 - 05.2018
CNACNA - NURSING - Nursing
CIT Nursing College
HIGH SCHOOL DIPLOMA -
Bell High School