Ingrid Ramos
Green Cove Springs,FL
Summary
Excelled in multi-task management and bilingual support (Spanish/English), achieving high customer satisfaction. Skilled in data entry and call management, adept at providing tailored recommendations and efficient problem resolution. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Online Grocery Shopper
Walmart
11.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Fema Disaster Relief Agent
Atento Puerto Rico
01.2020 - 09.2022
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Middle School Teacher
Department Of Education
06.2002 - 06.2019
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Communicated objectives for all lessons, units and projects to students and parents.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
Education
Master of Science - Education
Interamerican University of Puerto Rico
Ponce, Puerto Rico05-1998
Skills
- Bilingual (Spanish)
- Inbound and Outbound Calling
- Call Management
- Multi-Task Management
- De-Escalation Techniques
- Data Entry
Timeline
Online Grocery Shopper
Walmart
11.2022 - Current
Fema Disaster Relief Agent
Atento Puerto Rico
01.2020 - 09.2022
Middle School Teacher
Department Of Education
06.2002 - 06.2019
Master of Science - Education
Interamerican University of Puerto Rico
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