Ingrid Riseley

Vibrant Living Director

Brightview Avondell

03.2020 - Current

Director of Vibrant Living in a 200 residential senior living community
Create, implement and execute programs for all levels of participation
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Interacted well with customers to build connections and nurture relationships.
Improved team morale and productivity by implementing comprehensive professional development program.
Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.