INGRID R. MOORE
Summary
Experienced federal law enforcement professional with a diverse background in U.S. Customs and Border Protection as a GS-9 Officer and as a Police Officer. Expertise in conducting interviews, investigating facts, and applying federal regulations. Strong analytical and decision-making skills, with a track record of effective communication in regulated environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
U.S. Customs and Border Protection Officer (GS-9)
U.S. Customs and Border Protection
Auston
01.2025 - 01.2026
- Conducted interviews and inspections ensuring traveler admissibility and compliance with federal requirements.
- Enforced federal laws, regulations, and policies governing the admission of travelers and importation of goods into the United States.
- Reviewed passports, visas, identification documents, declarations, and supporting records for eligibility determinations.
- Utilized federal databases and electronic systems to research and verify case information, documenting findings for compliance.
- Prepared detailed reports maintained official records, and documented findings in accordance with agency policy.
- Applied critical thinking and sound judgment when evaluating information and resolving issues.
- Collaborated with federal, state, and local agencies to enhance homeland security and public safety efforts.
- Provided professional customer service in a high-security federal law enforcement environment.
- Successfully completed the U.S. Customs and Border Protection Officer Academy at the Federal Law Enforcement Training Center (FLETC) in December 2025.
Night Auditor
Hoilday Inn
Kansas City
11.2023 - 03.2024
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Property Insurance Agent
GEICO
Lenexa
01.2022 - 01.2023
- Provided expert guidance on policy options and underwriting requirements to facilitate informed customer decisions.
- Generated tailored insurance quotes, proposals, and policy recommendations to meet diverse customer needs.
- Reviewed documentation and eligibility requirements to ensure compliance with insurance products.
- Maintained detailed customer records and ensured data accuracy.
Customer Service Representative
Broadleaf (EZ Pass)
Staten Island
01.2021 - 01.2022
- Documented customer interactions and resolved concerns to enhance overall customer satisfaction.
- Provided support for account management, billing inquiries, and payment arrangements, ensuring effective account resolution.
- Verified customer information for accuracy, ensuring compliance with company standards.
Armed Security Officer
Magan's Bay Beach Authority
St. Thomas
01.2014 - 01.2017
- Responded to incidents and emergencies while maintaining public safety.
- Prepared detailed incident reports and provided timely emergency assistance.
- Conducted security patrols and inspections, ensuring safety of visitors, employees, and property.
Police Officer
United States Virgin Islands Police Department
St. Thomas
01.2010 - 01.2017
- Executed patrol operations to enhance public safety and ensure enforcement of laws and regulations.
- Conducted comprehensive investigations and interviews to uncover facts in criminal and traffic incidents.
- Gathered evidence, prepared reports, and maintained official case records.
- Testified in court proceedings to support case integrity and responded effectively to emergency situations.
Education
CBP Officer Academy Graduate - Immigration Law, Customs Law, Inspection Procedures, Interviewing Techniques, Officer Safety and Survival, Firearms Training, Report Writing, Homeland Security Operations
Federal Law Enforcement Training Center (FLETC)
Skills
- Regulatory compliance
- Immigration reviews
- Investigations
- Case Management
- Records Verification
- Interviewing & Fact Finding
- Report writing
- Data management
- Microsoft Office Suite
- Critical thinking
- Conflict Resolution
- Stakeholder Relations
- Policy Interpretation
- Community Engagement
Certification
- U.S. Virgin Islands Police Officer Certification
- Insurance License #20588537
- American Heart Association CPR/AED Certification
- American Red Cross Advanced First Aid Certification
Federal Training
12/01/25, Federal Law Enforcement Training Center (FLETC), CBP Officer Academy Graduate, Immigration Law, Customs Law, Inspection Procedures, Interviewing Techniques, Officer Safety and Survival, Firearms Training, Report Writing, Homeland Security Operations
Timeline
U.S. Customs and Border Protection Officer (GS-9)
U.S. Customs and Border Protection
01.2025 - 01.2026
Night Auditor
Hoilday Inn
11.2023 - 03.2024
Property Insurance Agent
GEICO
01.2022 - 01.2023
Customer Service Representative
Broadleaf (EZ Pass)
01.2021 - 01.2022
Armed Security Officer
Magan's Bay Beach Authority
01.2014 - 01.2017
Police Officer
United States Virgin Islands Police Department
01.2010 - 01.2017
CBP Officer Academy Graduate - Immigration Law, Customs Law, Inspection Procedures, Interviewing Techniques, Officer Safety and Survival, Firearms Training, Report Writing, Homeland Security Operations
Federal Law Enforcement Training Center (FLETC)