Ingrid Schwiesow
Chicago,IL
Summary
Enthusiastic senior in college pursuing new internship and work opportunities within the hospitality field, and more specifically restaurants and tourism. Recognized for natural leadership skills with an emphasis on putting customer experience at a high priority.
Overview
4
4
years of professional experience
Work History
Front Office Operations & Sales Intern
Sable Hotel at Navy Pier
07.2024 - 11.2024
- Supported sales team by receiving leads over the phone and through email and building them out in Delphi software system
- Contributed in productive ways to weekly sales and operations meetings with department supervisors and general manager
- Resolved guest inquiries and conflicts at the front desk with efficiency, care to detail, and positivity
- Established trust and confidence with colleagues through follow-up communications and interest in their operations
Server/Manager on Duty
Egg Harbor Cafe
05.2021 - 07.2024
- Ensured that guests received a fulfilling dining experience by providing immediate and accurate service
- Maintained a professional and proactive demeanor while handling guest complaints
- Trained new employees on proper service procedures to ensure consistency of service and encouraged teamwork
- Managed cash register operations including deposits and reconciling discrepancies
- Provided encouragement and leadership to the team in order to keep a positive work culture
Internship
Egg Harbor Cafe
09.2023 - 11.2023
- Completed a day long food safety management course and successfully received my management ServSafe certification
- Communicated and collaborated with management to improve leadership skills in professional settings
- Learned how to complete daily managerial opening and closing duties in restaurants
Education
Some College (No Degree) - Psychology
Loyola University of Chicago
Chicago, ILBachelor of Arts - Hospitality
Depaul University
06-2025
Skills
- POS Operation
- Restaurant Operations Management
- Staff Training
- Intermediate Spanish speaker
- Proficient in excel
- Team-based leadership
Timeline
Front Office Operations & Sales Intern
Sable Hotel at Navy Pier
07.2024 - 11.2024
Internship
Egg Harbor Cafe
09.2023 - 11.2023
Server/Manager on Duty
Egg Harbor Cafe
05.2021 - 07.2024
Some College (No Degree) - Psychology
Loyola University of Chicago
Bachelor of Arts - Hospitality
Depaul University
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