Jessica Shulterbrandt
New Caney,TX
Summary
Highly motivated Air Export Specialist adept at coordinating air export logistics. Dedicated to ensuring regulatory compliance, facilitating smooth freight movement, and providing outstanding customer service. Eager to leverage cargo handling expertise and industry knowledge to enhance team performance in a collaborative logistics setting.
Overview
10
10
years of professional experience
Work History
Freight Forwarder Specialist
Aramex
12.2023 - Current
- Coordinated the end-to-end process of air export shipments, from booking to delivery, ensuring compliance with international regulations and client specifications
- Prepared and processed export documentation with precision and attention to detail, including air waybills, commercial invoices, and packing lists
- Fostered and maintained robust relationships with airlines, carriers, and service providers to negotiate competitive rates and ensure timely transportation of shipments
- Maintained regulatory compliance by submitting AES documentation, including export declarations, to expedite customs clearance, mitigating delays
- Provided proactive communication and support to clients, addressing inquiries, providing shipment updates, and resolving issues promptly to ensure customer satisfaction
- Implemented efficiency improvements and streamlined processes to optimize workflow and enhance operational performance
- Maintained accurate records and documentation, including shipment tracking, billing, and invoicing, to ensure transparency and accountability
Freight Forwarder
DSV Air & Sea
06.2022 - 12.2023
- Successfully scheduled air export bookings for international shipments to ensure timely delivery of freight
- Employed strong negotiation skills to secure precise freight quotations, paying meticulous attention to container capacities, packing dimensions, weights, and coding
- Demonstrated a high level of expertise in international freight forwarding services, encompassing cargo movement and scheduling, customs brokerage, meticulous monitoring and control services, and effective cost optimization.
Customer Service Representative
ATC Aviation
01.2017 - 06.2022
- Efficiently managed air export shipments, handling bookings, cancellations, and ensuring on-time deliveries
- Demonstrated excellent communication skills by handling a high volume of inbound calls and emails
- Implemented successful logistics and inventory management strategies, offering competitive rates to customers
- Contributed to customer satisfaction by creating detailed Standard Operating Procedure (SOP) documents
- Showcased expertise in air transportation of hazardous materials, encompassing lithium batteries, gases, and industrial liquids, while maintaining strict adherence to international regulations and guidelines.
Flight Attendant
United Airlines
12.2015 - 01.2017
- Delivered exceptional customer service and maintained high standards of work quality, characterized by attention to detail.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Cargo Agent
Worldwide Flight Services (WFS)
01.2014 - 12.2015
- Coordinated outgoing truckloads, scheduling trucking companies, and completing relevant documentation, including packing lists, bills of lading, insurance, and hazmat paperwork.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
Education
High School Diploma -
Porter High School
Porter, TX01.2012
Skills
- Comprehensive understanding of air export logistics processes and regulations
- Strong attention to detail and accuracy in documentation and record-keeping
- Exceptional communication skills, demonstrated in both verbal and written interactions, coupled with proficient problem-solving abilities crucial for navigating challenges within the freight forwarding domain
- Proficient in logistics software and systems, including Cargowise
- Ability to prioritize tasks effectively and work efficiently in a fast-paced environment
- Problem-solving skills and ability to handle challenges with creativity and resourcefulness
- Proficiency in MS Outlook, Excel, and Teams
- Quote negotiations
Languages
Spanish
Timeline
Freight Forwarder Specialist
Aramex
12.2023 - Current
Freight Forwarder
DSV Air & Sea
06.2022 - 12.2023
Customer Service Representative
ATC Aviation
01.2017 - 06.2022
Flight Attendant
United Airlines
12.2015 - 01.2017
Cargo Agent
Worldwide Flight Services (WFS)
01.2014 - 12.2015
High School Diploma -
Porter High School
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