Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Interests
Links
Oratory Award
Timeline
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INGRID VALDEZ
Open To Work

INGRID VALDEZ

World Languages Teacher
Atlanta,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Spanish Interpreter and TranslatorLong-Term Substitute Kindergarten TeacherDaycare TeacherSpanish TeacherEnglish Tutor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Atlanta, GA, USAtlanta, GA
Open to relocation: Yes

Salary Range

$18/hr - $120/hr

Important To Me

Flexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leaveCompany Culture

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional customer experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and customers.

Overview

19
19
years of professional experience

Work History

Spanish Medical Interpreter (Remote)

Propio Language Services
Murrells Inlet, SC
07.2023 - Current
  • Provide interpreting services for healthcare professionals and hospital staff remotely on the phone and video conference
  • Accurately convey medical information to patients and family members
  • Communicate with patients from diverse cultural and language background
  • Collaborate with healthcare teams to improve patient care and satisfaction.
  • Knowledge of cultural nuances and sensitivity to diverse language and cultural backgrounds.
  • Fluent in Spanish and English with solid knowledge of grammar and syntax in both languages.

Spanish Interpreter and Translator

Interpreters Travel
Remote
02.2018 - 12.2025
  • Facilitated real-time interpretation for medical and USCIS appointments, ensuring patient/client comprehension and comfort.
  • Handled various situations, including admissions, discharges, and outpatient procedures, with professionalism and cultural sensitivity.
  • Mastered both medical and colloquial terminology to provide accurate interpretations.
  • Prepared the environment for interpretation sessions, ensuring comfort and clarity for all parties involved.
  • Link to my profile: https://www.interpreters.travel/en/atlanta/10494

Long-Term Substitute Kindergarten Teacher

Educators Now LLC
Atlanta, GA
03.2024 - 06.2025
  • Planned and designed standards-based lessons across entire curriculum to elementary school students in private and public schools
  • Developed and implemented lesson plans aligned with curriculum standards.
  • Provided individualized support to students, fostering academic growth and confidence.
  • Utilized educational technology to enhance student engagement and learning outcomes.
  • Adapted instructional materials to meet diverse student needs and learning styles.

Spanish Medical Interpreter

Globo Language Solutions
Atlanta, GA
01.2018 - 11.2023
  • Provide medical interpretation services for patients and health care professionals at Crescent Pines Hospital in Stockbridge, Georgia.
  • Rendered correct concepts/meanings between source and target languages conveying clarity, tone, and style from one language into another
  • Followed interpreter Code of Ethics and complied with all applicable work-related laws.
  • Provided language support during phone consultations, ensuring clear communication between Spanish-speaking patients and healthcare providers.
  • Maintain strict confidentiality of all interpreted conversations.

Senior Sat Rater

Educational Testing Service (ETS)
Remote
01.2015 - 01.2018
  • Scored standardized reading tests for students grades 9-12. Work from home position
  • Experienced Remote Test Scorer with 3 years of experience in grading and assessing student achievement, providing feedback, and managing confidential data. Committed to accuracy and fairness in the testing process
  • Evaluated samples of performance such as written short answers or essays, spoken responses and portfolios
  • Scored student essays by using a scoring rubric to apply scores consistently across multiple prompts

Customer Service Representative II

West Corporation
Remote
03.2010 - 12.2014
  • Provided timely customer service and consistently met company’s service level goals by exceeding availability at 97.45 or higher during the last year with a minimum error margin of 2%.
  • Assisted customers by answering billing inquiries, taking payments, exchanging merchandise and making necessary adjustments and credits.
  • Utilized multiple call center support applications to efficiently assist customers.
  • Processing refunds, compensation requests & changes to accounts
  • Interacted with customers in a warm, helpful manner to build reliability and rapport.

Bilingual Customer Service Representative

Staffing Solutions by Personnel One
Hollywood, FL
01.2007 - 02.2010
  • Interfaced with customers over the telephone daily to trouble shoot and resolve complaints.
  • Handled 75-125 inbound calls daily, answering questions and routing calls
  • Received orders for installation, disconnection, service/repair or changes in cable and phone service
  • Maintained a strong knowledge base of product information and customer service protocols.
  • Utilized CRM software to track customer interactions, manage customer accounts, and ensure compliance with company policies
  • Advised customers on newly available items and promotions to drive overall sales.

Education

Certification - Linguistics (Interpreter / Translator)

Florida International University
North Miami Beach, FL
08-2004

Bachelor of Science - English Education

SUNY Buffalo
Buffalo, NY
02-1998

Associate of Applied Science - Business Management

Borough of Manhattan Community College
New York, NY
08-1990

Skills

  • Trilingual skills: English / Spanish / Italian
  • Customer service
  • Strong work ethic
  • Reliability and punctuality
  • Professional appearance
  • Friendly, positive attitude
  • Food and beverage service
  • Communication skills

Languages

Spanish
English
Italian
Limited Working

Interests

  • Food Tourism
  • Historical Exploration
  • Travel
  • Aviation
  • Arts and Creativity
  • Culinary and Food

Links

https://www.interpreters.travel/en/atlanta/10494

Oratory Award

The City University of New York, League of Active Speech Professors (CLASP) hosts a CUNY-wide virtual speech competition, which recognizes excellence in oral presentation skills with top awards for persuasive, informative, and other, speaking categories. Students from various CUNY campuses compete in these events. I won an Award in September 1987.

Timeline

Long-Term Substitute Kindergarten Teacher

Educators Now LLC
03.2024 - 06.2025

Spanish Medical Interpreter (Remote)

Propio Language Services
07.2023 - Current

Spanish Interpreter and Translator

Interpreters Travel
02.2018 - 12.2025

Spanish Medical Interpreter

Globo Language Solutions
01.2018 - 11.2023

Senior Sat Rater

Educational Testing Service (ETS)
01.2015 - 01.2018

Customer Service Representative II

West Corporation
03.2010 - 12.2014

Bilingual Customer Service Representative

Staffing Solutions by Personnel One
01.2007 - 02.2010

Bachelor of Science - English Education

SUNY Buffalo

Associate of Applied Science - Business Management

Borough of Manhattan Community College

Certification - Linguistics (Interpreter / Translator)

Florida International University

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