Michelle Santillan
Laredo,USA
Summary
To work for a company, business, corporation or in an industry where I will contribute my knowledge and skills and other assets to enhance the work area by complying with all official obligations, practices, standards and work-related tasks. As a reliable employee, I will adhere to all my responsibilities in a respectable, honest and dignified manner and display ethical and equitable treatment towards all customers, workers and other staff members in order to help create an effective working environment.
Overview
7
7
years of professional experience
Work History
Remote Spanish Interpreter
One World Global Services
Stockton, CA
- Answer calls professionally, following the Interpreter’s code of conduct
- Use specific vocabulary of the healthcare/medical industry/Financial institutions, insurance companies, etc.
- Follow specific protocols to avoid incorrect interpretation
- Handling two-way, or three-way conversations to help limited English proficient (LEP) individuals communicate
- Consecutive Interpretation: Listening to a segment, then interpreting it into the target language during pauses.
- Utilizing specialized terminology
- Remaining professional and impartial, acting as a bridge rather than an advocate.
Remote Spanish Interpreter
Cyracom International Inc.
Tucson, AZ, United States of America
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
- Maintain a professional demeanor throughout the call, always.
- Remain calm during calls if one of the primary speakers is incoherent or upset, especially in emergencies.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking person, avoiding interaction with the Limited-speaking person without the client’s permission.
- Understand protocol and terminology for industries like Medical, financial and 911
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remote Spanish Interpreter
Kelly Services Language Line Solutions
Troy, Michigan
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
- Maintain a professional demeanor throughout the call, always.
- Remain calm during calls if one of the primary speakers is incoherent or upset, especially in emergencies.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking person, avoiding interaction with the Limited-speaking person without the client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Legal Transcriber
eScribers
Phoenix, AZ
- Transcribing depositions
- Converting audio files into text format
Transcriber for all director presentations, and language translator for all documents
Dcervantes LLC
Dallas, Texas
- Transcribing recorded dictations and presentations
- Converting audio files into text format
- Translating English audio to Spanish
Courts Division
- Worked with Misdemeanor cases; Criminal, Civil, Probate, Juvenile, and Mental.
- Creating labels for court files, printing notices, sending notices, scanning case files, filing cases, printing dockets, preparing and maintaining dockets of scheduled cases, preparing bookings, receiving, file marking and reviewing pre indictments.
- Providing court dates.
- Attending court hearings; documenting general happenings within the courtroom and entering them unto a system to keep record.
Judicial Clerk
Webb County Pre-Trial Services
Laredo, TX
11.2016 - 11.2019
- Assists with initial court proceedings related to Pretrial Services and the appointment of attorneys.
- Preparing documents for court proceedings.
- Coordinating and completing defendant interviews.
- Gathering defendant financial information.
- Assisting the presiding judge in the appointment of attorneys.
- Assisting attorneys with question regarding defendant information.
- Scanning magistrate packets and bail bond documents.
- Organizing and inputting data to a computerized database.
- Preparing and indexing magistrate packets; forwarding packets to appropriate personnel.
- Contacting and advising attorneys of detention hearings.
- Coordinator for the bonded out Magistration Court.
- Attending Court/ Visiting Jail to visit inmates for financial information.
- Performing any other duties as assigned.
- Scanning Motions, Orders, Examining Trials/ Warrants into our database.
- Contacting county, district clerks, and judges for update on documents.
- Answering phone calls, helping inmates, customers and coordinating with Judges.
- Supervisors
- Cornell Mickley-Director
- Maribel Gonzalez-Supervisor
- Duties
Senior Deputy Clerk
Webb County Clerk's Office
Laredo, TX
02.2013 - 07.2016
- Providing Customer Service
- Answering Phone Calls
- Making Copies
- Recording Real Property Records via walk in and mail (ex. Deeds, Liens; Tax, Banks or mortgage companies, Child Support, Contracts, Divorce Decrees, Oil and Gas, Mineral Royalty, Local Businesses, etc.)
- Cashiering and scanning
- Recording plats and re plats
- Open Records Requests
- Electronically updating daily, monthly and yearly Image and Index documents for local and out of town title companies
- Indexing and verifying real property records
- Working with a local registrar system (TER) through which we receive birth and death certificates
- Issuing Burial Transits
- Preparing mail, monthly folders, labeling
- Filing Foreclosures
- Filing meetings and agendas
- Attending Meetings, conferences and organizations
- Preparing daily deposits and cash reports
- Issuing copies of marriage licenses, birth certificates, death certificates, DD-214 records and any other public records upon request.
- Issuing Marriage Licenses
- Recording Liquor Licenses and Cattle Brand Registrations Filing, Restocking, Moving and disposing of records.
- Customer Service (working with incoming and outgoing customers)
- Indexing and Verifying documents before releasing them into the public system.
- Detail oriented document checking.
- Supervisors
- Margie Ramirez Ibarra- County Clerk
- Lucina Perez-Chief Deputy
- Brigette Garay-Co-Chief Deputy
- Duties
- Public Records Division
Administrative Data Entry Clerk/Customer Service Representative
SONY Laredo Exchange Center
Laredo, TX
10.2012 - 01.2013
- Preparing source data for computer entry by compiling and sorting information; and establishing entry priorities.
- Processing customer and account source documents by reviewing data and resolving issues by using standard procedures or returning incomplete documents to the team leader for resolution.
- Entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintaining data entry requirements by following data program techniques and procedures.
- Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Testing customer and account system changes and upgrades by inputting new data; reviewing output. Securing information by completing database backups.
- Maintaining operations by following policies and procedures; reporting needed changes.
- Maintaining customer confidence and protecting operations by keeping information confidential.
- Contributing to team effort by accomplishing related results as needed.
- Making copies, scanning, faxing, providing shipping labels
- Answering phone calls, and assisting customers with shipment, or device issues.
- Supervisor
- Judith Aguilar
- Duties
Education
High School Diploma -
United High School
Laredo, TX01-2009
Bachelor of Science - Criminal Justice
Texas A & M International University
Laredo, TX09-2021
Associate of Arts - Criminal Justice
Laredo Community College West
Laredo, TX09-2018
Skills
- Adobe
- Acclaim Webb System
- As/400
- Computer skills: Microsoft Word, Power Point, Excel, Outlook, Odyssey
- Scanner
- Fax Machine
- Computer/Technical
- Language Skills (Bilingual Spanish/English)
- Time-Management
- Organization
- Adaptability
- Communication
Timeline
Judicial Clerk
Webb County Pre-Trial Services
11.2016 - 11.2019
Senior Deputy Clerk
Webb County Clerk's Office
02.2013 - 07.2016
Administrative Data Entry Clerk/Customer Service Representative
SONY Laredo Exchange Center
10.2012 - 01.2013
Remote Spanish Interpreter
One World Global Services
Remote Spanish Interpreter
Cyracom International Inc.
Remote Spanish Interpreter
Kelly Services Language Line Solutions
Legal Transcriber
eScribers
Transcriber for all director presentations, and language translator for all documents
Dcervantes LLC
Courts Division
Associate of Arts - Criminal Justice
Laredo Community College West
High School Diploma -
United High School
Bachelor of Science - Criminal Justice
Texas A & M International University