Jazmin Romero
Gulf Breeze
Summary
Versatile professional with five years of experience in administrative and client-focused roles, poised to drive operational excellence and enhance client satisfaction. Expertise encompasses legal document preparation, effective negotiation, and strong client relationship management. A commitment to confidentiality and cultural awareness ensures seamless communication in diverse environments. Bilingual proficiency in English and Spanish facilitates connections with a wide range of clients, fostering trust and collaboration. Ready to leverage a dynamic skill set to contribute to organizational success while maintaining a proactive and adaptable approach in all endeavors.
Overview
6
6
years of professional experience
Work History
Remote Spanish Interpreter
Language Line Solutions
08.2025 - Current
- Executed consecutive interpretation for diverse call types, including medical, insurance, and governmental inquiries, while ensuring cultural sensitivity and confidentiality.
- Maintained impartiality and professional conduct during high-stakes 911 calls, facilitating effective communication between parties.
- Leveraged active listening skills and technical proficiency with interpretation tools to translate complex information accurately and efficiently.
- Facilitated real-time Spanish interpretation for diverse industries, enhancing communication between clients and service providers.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Clerk
The Donovan and Lawler Law Office
08.2023 - 07.2025
- Managed client correspondence and scheduled appointments for legal consultations, ensuring efficient communication flow.
- Prepared legal documents and filings in compliance with court requirements, maintaining strict adherence to regulatory standards. Executed data entry tasks to uphold accurate customer account records, enhancing organizational efficiency.
- Managed case files and ensured accurate documentation for legal proceedings.
- Coordinated scheduling of client appointments and court dates to optimize workflow.
- Maintained office databases, ensuring data integrity and confidentiality of sensitive information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Remote Bilingual Collections Specialist
SCI Shared Resources LLC
10.2019 - 07.2023
- Negotiated repayment plans for overdue accounts, effectively resolving disputes while maintaining strong client relationships. Managed high-volume communications, demonstrating exceptional verbal and written skills to enhance client engagement.
- Researched and addressed customer billing discrepancies through collaboration with internal departments, driving efficient resolution processes.
- Managed collections process, ensuring timely follow-up on outstanding accounts.
- Analyzed payment patterns to identify high-risk accounts for proactive outreach.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Warren Easton High School
New OrleansSkills
- Effective communication
- Problem-solving
- Emotional intelligence
- Adaptability and Resilience
- Strategic thinking
- Technical / Computer Literacy
- Decision-making
- Leadership
- Telephone interpreting
- Confidentiality practices
- Interpersonal communication
LANGUAGES
Spanish
English
Timeline
Remote Spanish Interpreter
Language Line Solutions
08.2025 - Current
Clerk
The Donovan and Lawler Law Office
08.2023 - 07.2025
Remote Bilingual Collections Specialist
SCI Shared Resources LLC
10.2019 - 07.2023
High School Diploma -
Warren Easton High School