Ingrid Zavala
El Paso,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Lost Kingdom Water Park. Proven ability to resolve issues and foster guest loyalty through effective problem-solving and teamwork. Skilled in cash handling and maintaining high satisfaction rates, contributing to a positive reputation and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Baskin Robins
10.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Guest Service Representative
Lost Kingdom Water Park
05.2024 - 08.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Associate of Applied Science - Certified Clinical Medical Assistant
Southwest University
6101 Montana Ave, El Paso, TX, 7992508-2026
High School Diploma -
Parkland High School
5932 Quail Ave, El Paso, TX 7992405-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Training and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CCMA- Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
- First Aid CPR Certified
- CBCS- Certified Billing and Coding Specialist
Timeline
Guest Service Representative
Lost Kingdom Water Park
05.2024 - 08.2025
Team Member
Baskin Robins
10.2022 - Current
Associate of Applied Science - Certified Clinical Medical Assistant
Southwest University
High School Diploma -
Parkland High School
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