Ingrid I Cruz
Brooklyn,OH
Summary
Bilingual customer service professional with expertise in problem-solving and operational efficiency. Proven track record of enhancing customer experiences through effective training and collaboration. Recognized for fostering strong team dynamics and driving performance improvements.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Delinquency Service Specialist
Credit First National Association
Brookpark, Ohio
02.2021 - Current
- Resolved customer complaints using effective communication and problem-solving strategies, leading to increased customer satisfaction.
- Identified customer needs promptly to provide timely responses and solutions, enhancing overall customer experience.
- Assisted customers with account inquiries and payment processing, improving service quality and fostering loyalty.
- Promoted customer satisfaction by delivering knowledgeable and friendly service during interactions.
- Provided excellent service in face-to-face and phone interactions to foster positive relationships.
- Completed daily tasks accurately and efficiently, contributing to overall operational success.
- Supported colleagues with guidance to maintain a collaborative work environment.
- Recognized by management for exceptional customer service contributions.
Shipping Coordinator II
Vitamix
Strongsville, Ohio
07.2015 - 11.2019
- Oversaw preparation of shipping documentation for domestic and international shipments.
- Resolved shipping discrepancies through investigations and coordination with team to ensure accurate shipments.
- Ensured compliance with customer specifications by including accurate packing lists in outbound shipments.
- Compared shipment contents with paperwork to maintain inventory accuracy and records management.
- Organized storage areas to streamline material movement and support efficient operations.
- Trained new staff on shipping procedures, improving onboarding process and ensuring adherence to best practices.
- Operated lift and hand trucks to facilitate material transfers between target areas.
Assembler
Vitamix
Strongsville, Ohio
07.2012 - 07.2015
- Assembled components according to specifications using hand and power tools.
- Inspected parts for defects and ensured conformity to customer requirements.
- Collaborated with team members to streamline assembly processes and improve workflow efficiency.
- Trained new employees on assembly techniques and implemented safety protocols to ensure compliance.
- Maintained cleanliness and organization of work area during production.
- Followed standard operating procedures to uphold product quality standards.
- Tested finished products for accuracy and functionality before final packaging.
- Identified quality issues and implemented corrective actions to maintain product standards.
Department Associate
Burlington Coat Factory
Cleveland, Ohio
09.2005 - 01.2006
- - Helped customers choose products and answer questions during busy shopping hours.
- - Kept merchandise organized on sales floor to support easier customer browsing.
- - Worked with team members to set up promotional displays and signage.
- - Maintained clean, organized store areas to create welcoming shopping environment.
- Restocked inventory as needed to maintain an adequate supply of products.
- Worked flexible schedule across evenings and weekend to meets business needs.
- Organized merchandise displays and shelves to ensure product availability.
- Performed daily cleaning duties such as dusting and sweeping the sales floor.
Education
Bachelor of Science - Psychology
LIBERTY UNIVERSITY
Lynchburg, VA07-2026
GED -
CUYAHOGA COMMUNITY COLLEGE
Cleveland, OH01-2018
Skills
- Customer service expertise
- Problem solving
- Sales proficiency
- Inventory management
- Oracle proficiency
- Staff training
- Time management
- Organizational skills
- Team collaboration
- Quick learner
- Motivation and drive
- Bilingual speaker
- Professionalism
Languages
English
Professional
Spanish
Professional
Timeline
Delinquency Service Specialist
Credit First National Association
02.2021 - Current
Shipping Coordinator II
Vitamix
07.2015 - 11.2019
Assembler
Vitamix
07.2012 - 07.2015
Department Associate
Burlington Coat Factory
09.2005 - 01.2006
Bachelor of Science - Psychology
LIBERTY UNIVERSITY
GED -
CUYAHOGA COMMUNITY COLLEGE