INGRID Z. FERNANDEZ
Summary
Strategic IT Leader specializing in hospitality technology and enterprise systems. Drives technology transformations and optimizes operations to enhance guest experiences. Manages multimillion-dollar initiatives while strengthening security and compliance. Partners with executives and vendors to deliver scalable solutions and modernizes infrastructure to support organizational change.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Information Technology Market Manager
Marriott International
01.2024 - Current
- Lead and mentor IT Managers across multiple properties, ensuring operational excellence and alignment with global standards.
- Manage client technology needs including disaster recovery, business continuity, desktop imaging, MDM (iOS/Android), and end-user support.
- Oversee initiatives, guiding teams through deployments, installations, and communications.
- Support CAPEX planning and IT budgets.
- Conduct compliance audits and maintain hardware and application inventories.
Corporate Technology Product Manager
MCR Hotels
01.2023 - 01.2024
- Directed enterprise technology projects enhancing guest experience with digital solutions.
- Oversaw deployment and maintenance of core hotel systems including POS, PMS, guest request platforms, and access control.
- Partnered with teams to ensure seamless integrations and optimized performance.
Corporate Technology & Innovation Manager
MCR Hotels
New York, NY
01.2021 - 01.2023
- Managed daily IT operations for independent hotels, ensuring system reliability and guest satisfaction.
- Led project coordination and implementation of hotel applications.
- Oversaw MSP performance, improving service delivery and efficiency.
Corporate Information Technology Manager
Shared Operating Services LLC
Stamford, CT
01.2015 - 01.2021
- Directed rollout and management of guest-facing technologies across multiple properties.
- Standardized IT procedures, improving consistency and scalability.
- Delivered detailed reporting to senior leadership and clients.
Manager, Information Technology
Shared Operating Services LLC
Stamford, CT
01.2010 - 01.2015
- Developed onboarding and training programs for IT staff.
- Implemented ITIL-aligned SOPs to enhance efficiency and service quality.
- Collaborated with teams to streamline processes and improve guest satisfaction.
IT Service Manager
Club Quarters
New York, NY
01.2005 - 01.2010
- Provided 24/7 Help Desk support for 19 hotels and two corporate offices.
- Served as primary liaison for guest-facing technologies, ensuring uptime and rapid issue resolution.
HotelEXPERT Project Manager
Metromedia Inc.
New York, NY
01.1997 - 01.2005
- Configured, installed, and trained staff on help desk and guest request systems to enhance user experience.
- Managed project timelines, resources, and budgets to ensure timely and scoped delivery of projects.
- Developed centralization strategies that enhanced system efficiency and scalability.
Education
Master of Science - Information Systems Management
DeVry Keller School of Management
Graduate Certificate - Project Management
Bachelor of Technology - Hospitality Management
NY City Tech College
Associate of Applied Science - Hotel & Restaurant Management
NY City Tech College
Skills
- IT Operations Leadership
- Project Management
- Tech implementation
- Customer technology solutions
- IT Infrastructure Optimization
- Security
- Compliance
- Governance
- Vendor management
- Budgeting
- CAPEX Planning
- Jira
- Service Now
- Break/fix resolution
- Cross-functional teamwork
- Training & Development
- Executive Support
Certification
- ITIL 4 Foundation, 01/01/23
- CompTIA Network+, In Progress
Timeline
Senior Information Technology Market Manager
Marriott International
01.2024 - Current
Corporate Technology Product Manager
MCR Hotels
01.2023 - 01.2024
Corporate Technology & Innovation Manager
MCR Hotels
01.2021 - 01.2023
Corporate Information Technology Manager
Shared Operating Services LLC
01.2015 - 01.2021
Manager, Information Technology
Shared Operating Services LLC
01.2010 - 01.2015
IT Service Manager
Club Quarters
01.2005 - 01.2010
HotelEXPERT Project Manager
Metromedia Inc.
01.1997 - 01.2005
Master of Science - Information Systems Management
DeVry Keller School of Management
Graduate Certificate - Project Management
Bachelor of Technology - Hospitality Management
NY City Tech College
Associate of Applied Science - Hotel & Restaurant Management
NY City Tech College