Ingrith Meza
Atlanta,GA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Remote Help Desk Analyst
Randstad Technologies US
Atlanta, GA
11.2022 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Logged support tickets and closed when issues were resolved.
- Provided customer support and technical support to 100 customers daily
Associate Banker
JPMorgan Chase
Doraville
08.2021 - 12.2021
- Provide full range of banking services to individual customers, emphasizing personal financial counseling and customer service.
- Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
- Recommended bank products and services when it was deem appropriate.
- Perform all teller transactions, Fill, Audit, and maintain Branch ATM; Vault teller when needed.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
Bank Teller 2
Truist Bank
Tucker, GA
01.2021 - 06.2021
- Processed daily client transactions, including deposits, money transfers, withdrawals, loan payments, and selling cashier’s checks.
- Kept records of each transaction accurately and ensured all documentation and paperwork was in place and within guidelines.
- Assisted clients with questions and concerns related to their accounts and bank products.
- Helped customers open and close checking accounts, savings accounts, credit cards, personal loans, and mortgages.
Bilingual Patient Advocate
Cognizant Technology Solutions
Marietta, GA
08.2019 - 07.2020
- Screening uninsured hospital patients' bedside in effort to find government programs to cover their medical expenses.
- Data Entry, update demographic information for Patients.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Externship Coordinator Assistant
Interactive College Of Technology
Atlanta, GA
06.2016 - 12.2018
- Prepared detailed documents and reports in adherence to administrative processes.
- Maintained detailed documentation for scheduling systems, resume database, and internship agreement forms.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
Bilingual Front Desk Receptionist
Interactive College Of Technology
Atlanta, GA
07.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Business Management
Interactive College of Technology
Atlanta, GA07.2018
Skills
- Organization
- Microsoft Office
- Detail-oriented
- Problem-solving
- Collaboration
- Office administration
- Help Desk Support
- Closing Tickets
- Knowledge Base
- Payment Transactions
Timeline
Remote Help Desk Analyst
Randstad Technologies US
11.2022 - Current
Associate Banker
JPMorgan Chase
08.2021 - 12.2021
Bank Teller 2
Truist Bank
01.2021 - 06.2021
Bilingual Patient Advocate
Cognizant Technology Solutions
08.2019 - 07.2020
Externship Coordinator Assistant
Interactive College Of Technology
06.2016 - 12.2018
Bilingual Front Desk Receptionist
Interactive College Of Technology
07.2015 - 06.2016
Associate of Science - Business Management
Interactive College of Technology