Iniko Thomas
New Haven,CT
Summary
With 2 years of Commercial driving experience as well as 4 years of customer service experience, my objective is to grow substantially within a company and help maximize growth for myself as well as employer.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Delivery Excellence (Amazon Contractor)
Orange, CT
12.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- 2 years of experience driving Box trucks
- Safely exercised physical activities including heavy lifting
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered consistently in upwards of 200-300+ packages daily
Distribution Center Associate
Kohls Distribution Center
Orange, CT
09.2019 - 12.2019
- Uncovered and resolved errors with minimal oversight.
- Processed and restocked returns.
- Picked orders, scanned products and packed boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items with maximum efficiency
- Greeted store customers and discussed needs.
Customer Service Associate
Kohl's
Orange, CT
07.2016 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed 10-20 Customer calls per day
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Eli Whitney Technical High School
Hamden, CT06.2016
Skills
- Delivering on schedule
- Strong work ethic
- Clean Driving Record
- Delivery Verification
- Communication and Interpersonal Skills
- Attention to Detail
- Safety Compliance
- Refund Processing
- Multitasking
- Customer-Oriented
- Physical Strength and Stamina
- Basic Math Skills
Timeline
Delivery Driver
Delivery Excellence (Amazon Contractor)
12.2019 - Current
Distribution Center Associate
Kohls Distribution Center
09.2019 - 12.2019
Customer Service Associate
Kohl's
07.2016 - 12.2019
High School Diploma -
Eli Whitney Technical High School
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