Inisa Ray-Defares

• Prepared cost estimates for projects of varying sizes.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Provided guidance to team members regarding tasks assigned to them.

• Supported customers with placing new orders.

Directed account operations to maintain financial accuracy and client satisfaction.

Processed payment transactions for outstanding invoices.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Excelled in exceeding daily credit card application goals.
• Promoted available products and services to customers during service, account management and order calls.

• Established partnerships with external organizations to promote network products
• Organized promotional events to drive brand awareness and boost sales volume
• Boosted visibility of health and wellness supplements.

• Assisted in preparing monthly financial statements and supporting schedules.
• Wrote reports, authored papers and organized supporting documentation.
• Mitigated annual audit risks and developed final certification reports for small businesses.
• Coordinated timely payments from vendors, clients, and account holders.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Assessed customer needs and provided appropriate solutions.
• Negotiated payment arrangements with customers in order to bring their accounts current.
• Accepted and processed customer payments and applied toward account balances.