Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Relevant Achievements
Work Attributes
Timeline
Generic

INKO SAENZ

Spokane,WA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Knowledgeable operations leader with proven background in leading successful operational teams to streamline processes and enhance efficiency. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Lead

Apple Inc.
01.2023 - Current
  • Project management for facility upkeep and maintenance.
  • Ensures vendor work quality and effectively communicate initiative progress to stakeholders
  • Detail-oriented with an analytical mindset
  • Strong project management skills
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Ability to handle high severity requests and issue escalations

Lead Genius

Apple Inc.
01.2017 - 12.2022
  • Managed team performance by training, mentoring, and motivating employees.
  • Ability to handle high severity requests and issue escalations.
  • Ensure timely and successful delivery of solutions according to customer needs
  • Skilled in forecasting and tracking key metrics
  • Conducted regular equipment maintenance checks to ensure optimal performance, identifying issues early and preventing downtime during busy periods.

Genius

Apple Inc.
01.2015 - 01.2017
  • Mobile and Computer certified technician with amazing track record of high customer satisfaction and outstanding quarterly results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Mentored and trained new onboarding technicians.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.

Technical Specialist

Apple Inc.
01.2012 - 01.2015
  • Mobile Certified Technician responsible for face to face customer service troubleshooting a full range of hardware and software solutions.
  • Ensure timely and successful delivery of solutions according to customer needs.
  • Ability to proactively identify customer needs and engage customers.
  • Completed troubleshooting and diagnostics with company resources.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Graphic Designer

Comstock Signs
10.2011 - 01.2012
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Created logos, illustrations and typography for various organizations.
  • Conceptualized creative designs for print materials, banners, and signs.

Graphic Artist

Extraordinaire Models and Talent
06.2011 - 09.2011
  • Designed website layouts, templates, and unique branded looks.
  • Enhanced brand visibility by designing eye-catching marketing materials and promotional campaigns.

Freelance Artist and Graphic Designer
01.2009 - 01.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Optical Technician/Medical Assistant

Triangle Eye Institute
01.2008 - 12.2008
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.

Education

Art/Digital Arts -

Bakersfield College
Bakersfield

Certificate for Graphic Arts -

Regional Occupation Center
Bakersfield, CA
01.2007

High School -

Ridgeview High School
Bakersfield, CA
01.2007

Skills

  • Honest
  • Authentic
  • Friendly
  • Excellent Problem-solver
  • Handling escalations
  • Motivational attitude
  • Workforce management
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Team building and leadership

Certification

  • ACMT certified
  • IOS certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Relevant Achievements

  • Ovation Award for Most Improved Genius Team of 2017
  • Part of 8 Apple Ovation awards in 9 years.
  • Consistently Exceeds Results on a Quarterly basis.

Work Attributes

  • 12+ years of customer service experience in a fast paced retail environment.
  • Eight years of customer service leadership experience, overseeing team tasks, timelines, and maintain high standards of performance in a fast-paced setting.
  • Proficient project management skills.
  • Strong administrative skills, ensuring projects run seamlessly and stakeholders’ expectations are consistently met.
  • Excellent written and verbal communication skills
  • Strong ethical and moral standards.

Timeline

Operations Lead

Apple Inc.
01.2023 - Current

Lead Genius

Apple Inc.
01.2017 - 12.2022

Genius

Apple Inc.
01.2015 - 01.2017

Technical Specialist

Apple Inc.
01.2012 - 01.2015

Graphic Designer

Comstock Signs
10.2011 - 01.2012

Graphic Artist

Extraordinaire Models and Talent
06.2011 - 09.2011

Freelance Artist and Graphic Designer
01.2009 - 01.2011

Optical Technician/Medical Assistant

Triangle Eye Institute
01.2008 - 12.2008

Certificate for Graphic Arts -

Regional Occupation Center

High School -

Ridgeview High School

Art/Digital Arts -

Bakersfield College

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INKO SAENZ