Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Work Preference
Accomplishments
Work Availability
Languages
Interests
Server
Britt Gralka

Britt Gralka

Director Of Operations
Brighton,Co.

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director of Operations

RMP LLC, JETS PIZZA
2 2022 - 2 2024
  • Supervising multiple units of Jet Pizza and strategically planning the opening of three more in Denver Metro Area
  • Key responsibilities: Budgeting, financial reporting, creation, and implementation of all KPI's for multiple locations
  • Responsible for all marketing sales strategies while maintaining sanitation and great customer service
  • Increased staff by 50% while maintaining a retention rate of 85%
  • The goal is to increase units to a 6 multiunit operation within 5 years, through a strategic growth plan
  • Increased inspection scores by 30%.

Director of Operations

THE UNIVERSITY OF COLORADO
08.2017 - 02.2022
  • Directing operations of all athletics food service
  • Overseeing all facets of operations with combined sales of $7M
  • Create budgets, analyze P&L, maintain customer relations, and conduct marketing and recruiting activities
  • Demonstrated proficiency in Report Management
  • Key Accomplishments: Secured 5yr contract extension with the university in second year of employment Elevated property from a 1A to a 2A property by increasing sales from $3M to $6M in two years
  • Supervised the Pepsi Center and the University simultaneously through dual playoff runs by Colorado Avalanche and Denver Nuggets with an annual revenue of 35M
  • 2019 President's Trip recipient excellence for sales and bottom-line increases
  • Piloted the project that produced the first reusable aluminum cup in any sports venue.

Food and Beverage Director

HOTEL BOULDERADO
07.2015 - 08.2017
  • Supervised operations of all restaurant outlets
  • Directed the banquet and room service departments, with combined sales of $6M
  • Created budgets, analyzed P&L, created events, rolled out menus, and conducted marketing and recruiting activities
  • Key Accomplishments: Reduced food cost 3% and liquor, beer, and wine costs 5% by implementing standard operating practices (SOP's) for sanitation, handling, food preparation, storage, and inventory
  • Increased overall sales 6% through new system implementation, marketing, and event creation
  • Grew sales at the Corner Bar by 25%
  • Saved $20,000 annually by directing a point of sale (POS) system conversion to Aloha.

Regional Food and Beverage Director

Landrys’ Inc
01.1995 - 01.2013
  • Directed financial, HR, and general business operations on behalf of 4 multi-unit concepts (Chart House, Landry's Seafood, Simms Steakhouse, and Willie G's Seafood and Steak) with $12M in combined annual sales
  • Key Accomplishments: Developed more than 25 hourly employees into front-of-house managers and sous chef positions
  • Mentored over 12 front-of-house managers and sous chefs into general managers and executive chefs
  • Served as key member of the Manager Development Program's Training Advisory Committee Introduced Oceanaire, McCormick & Schmick s, and Morton's as new concept acquisitions
  • Cut labor by more than 2% and eliminated staff shortage by cross-training servers to work in all venues
  • Saved $20,000 in inventory controls region-wide by implementing effective cost controls for food & beverage vendor orders
  • Implemented multiple process improvements that increased overall productivity 10%
  • Completed over one dozen new store openings
  • Received 2012 and 2013 President's Award.

Education

Marketing -

TEXAS A&M UNIVERSITY

Skills

High volume restaurant operations

Software

Microsoft Systems

Certification

Serv Safe

Timeline

Director of Operations

THE UNIVERSITY OF COLORADO
08.2017 - 02.2022

Food and Beverage Director

HOTEL BOULDERADO
07.2015 - 08.2017

Regional Food and Beverage Director

Landrys’ Inc
01.1995 - 01.2013

Director of Operations

RMP LLC, JETS PIZZA
2 2022 - 2 2024

Marketing -

TEXAS A&M UNIVERSITY

Work Preference

Work Location

On-SiteRemote

Accomplishments

  • Supervised team of 300 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Limited Working

Interests

Volunteer for Make A Wish Foundation

Amateur BBQ judge

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Britt GralkaDirector Of Operations