Microsoft Systems
Britt Gralka
Director Of Operations
Brighton,Co.
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Operations
RMP LLC, JETS PIZZA
2 2022 - 2 2024
- Supervising multiple units of Jet Pizza and strategically planning the opening of three more in Denver Metro Area
- Key responsibilities: Budgeting, financial reporting, creation, and implementation of all KPI's for multiple locations
- Responsible for all marketing sales strategies while maintaining sanitation and great customer service
- Increased staff by 50% while maintaining a retention rate of 85%
- The goal is to increase units to a 6 multiunit operation within 5 years, through a strategic growth plan
- Increased inspection scores by 30%.
Director of Operations
THE UNIVERSITY OF COLORADO
08.2017 - 02.2022
- Directing operations of all athletics food service
- Overseeing all facets of operations with combined sales of $7M
- Create budgets, analyze P&L, maintain customer relations, and conduct marketing and recruiting activities
- Demonstrated proficiency in Report Management
- Key Accomplishments: Secured 5yr contract extension with the university in second year of employment Elevated property from a 1A to a 2A property by increasing sales from $3M to $6M in two years
- Supervised the Pepsi Center and the University simultaneously through dual playoff runs by Colorado Avalanche and Denver Nuggets with an annual revenue of 35M
- 2019 President's Trip recipient excellence for sales and bottom-line increases
- Piloted the project that produced the first reusable aluminum cup in any sports venue.
Food and Beverage Director
HOTEL BOULDERADO
07.2015 - 08.2017
- Supervised operations of all restaurant outlets
- Directed the banquet and room service departments, with combined sales of $6M
- Created budgets, analyzed P&L, created events, rolled out menus, and conducted marketing and recruiting activities
- Key Accomplishments: Reduced food cost 3% and liquor, beer, and wine costs 5% by implementing standard operating practices (SOP's) for sanitation, handling, food preparation, storage, and inventory
- Increased overall sales 6% through new system implementation, marketing, and event creation
- Grew sales at the Corner Bar by 25%
- Saved $20,000 annually by directing a point of sale (POS) system conversion to Aloha.
Regional Food and Beverage Director
Landrys’ Inc
01.1995 - 01.2013
- Directed financial, HR, and general business operations on behalf of 4 multi-unit concepts (Chart House, Landry's Seafood, Simms Steakhouse, and Willie G's Seafood and Steak) with $12M in combined annual sales
- Key Accomplishments: Developed more than 25 hourly employees into front-of-house managers and sous chef positions
- Mentored over 12 front-of-house managers and sous chefs into general managers and executive chefs
- Served as key member of the Manager Development Program's Training Advisory Committee Introduced Oceanaire, McCormick & Schmick s, and Morton's as new concept acquisitions
- Cut labor by more than 2% and eliminated staff shortage by cross-training servers to work in all venues
- Saved $20,000 in inventory controls region-wide by implementing effective cost controls for food & beverage vendor orders
- Implemented multiple process improvements that increased overall productivity 10%
- Completed over one dozen new store openings
- Received 2012 and 2013 President's Award.
Education
Marketing -
TEXAS A&M UNIVERSITY
Skills
High volume restaurant operations
P&L responsibility / analysis
Financial reporting
Budget development
Multi-unit environments
District / regional business strategies
Continual process improvement
Business development
Inventory management
Increasing revenue
Market share growth
Team coaching and training
Quality control & Food safety
Menu creation
Store / location openings
Customer service oriented
Interpersonal relationships
Strong organizational abilities
Speaks limited Spanish
Aloha
MS Office Proficient (Excel, Word, PowerPoint)
OpenTable
Toast
7 Shifts Proficient
Employee Engagement
Computer Skills
Food Management
Creative
Customer Relationships
Develop Strategic Plans
Innovation
Professional Communication
Proven Track Record
Supervisory
Creative Thinker
Outstanding Communication
Provide Leadership
Progressive
Honest
Strategic planning and execution
Strategic Planning
Process Improvements
Operations Oversight
Leadership training
Process Improvement
Operational Efficiency
Business Management
Performance Analysis
Workforce Planning
Cost Control
Schedule oversight
Interpersonal Skills
Teamwork and Collaboration
Operations Management
Quality Assurance
Business Development
Problem-solving abilities
Staff training/development
Decision-Making
Customer Service
Hiring and Onboarding
P&L Administration
Employee Development
Sales Promotion
Excellent Communication
Employee reviews
Price Structuring
Software
Certification
Serv Safe
Timeline
Director of Operations
THE UNIVERSITY OF COLORADO
08.2017 - 02.2022
Food and Beverage Director
HOTEL BOULDERADO
07.2015 - 08.2017
Regional Food and Beverage Director
Landrys’ Inc
01.1995 - 01.2013
Director of Operations
RMP LLC, JETS PIZZA
2 2022 - 2 2024
Marketing -
TEXAS A&M UNIVERSITY
Work Preference
Location Preference
On-SiteRemoteAccomplishments
- Supervised team of 300 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Limited Working
Interests
Volunteer for Make A Wish Foundation
Amateur BBQ judge