Makenzie Piontek
Colorado Springs,CO
Summary
Results-oriented Bar Leader skilled in optimizing operations and enhancing service quality. Specializes in inventory management and efficiently addressing customer needs while maintaining a clean and safe environment. Focused on delivering prompt service that fosters customer satisfaction and loyalty.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Bartender
My Neighbor Felix
Colorado Springs, CO
09.2025 - Current
- Trained to print end-of-day reports, complete opening and closing duties, document shift notes, to support management when needed.
- Implemented efficient workflow strategies to reduce wait times during busy shifts.
- Batched large quantities of signature margaritas to maintain optimal stock levels during peak service times.
- Instructed new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent execution of service expectations.
Bar Manager
Ambli Global Cuisine
Colorado Springs, CO
04.2023 - 09.2025
- Craft custom cocktails, infusing spirits for unique flavor, enhancing guest experience
- Manage inventory of fresh juices, optimizing stock levels for daily operations
- Handled a range of administrative responsibilities, including ordering supplies and completing paperwork.
- Maintained cleanliness standards in bar area, complying with health department regulations.
- Developed staff capability in cocktail preparation and customer service techniques to support confident, professional guest interactions.
Server
Longhorn Steakhouse
Colorado Springs, CO
12.2021 - 04.2023
- Executed opening and closing duties on schedule to ensure seamless operations.
- Collaborated with team to run food and drinks, enhancing table service efficiency.
- Leveraged menu knowledge to upsell offerings, contributing to increased sales.
Front of House Manager
Boathouse on the Bay
Sister Bay, WI
05.2017 - 10.2021
- Trained and onboarded 50+ new servers to support operational readiness.
- Created and maintained front-of-house schedules to support daily operations.
- Coordinated and sustained seasonal staffing of approximately 35 crew members each season to ensure consistent crew coverage.
- Managed daily operational workflow, ensuring guest experience standards and efficient service delivery.
Assistant Manager
Countryville Bar & Grill
Green Bay, WI
03.2014 - 05.2017
- Designed and promoted specialty drink menus across relevant channels.
- Ensured daily withdrawal and exact return of cash bank from casino vault for secure cash handling.
- Counted inventory, placed order quantities, and received alcohol shipments according to established receiving procedures.
Education
High School Diploma -
South West High School
Green Bay, WI06.2012
Skills
- POS System Management
- High Volume Restaurant Operations
- BOH Food Prep
- Inventory Management
- Staff Training
- Serve Safe & TIPS Training Certified
- Customer Service
- Strong Multitasking
- Event Coordination
- Social media management
- Dependable team member
Certification
Serve Safe Certified, TIPS training Certified
Timeline
Bartender
My Neighbor Felix
09.2025 - Current
Bar Manager
Ambli Global Cuisine
04.2023 - 09.2025
Server
Longhorn Steakhouse
12.2021 - 04.2023
Front of House Manager
Boathouse on the Bay
05.2017 - 10.2021
Assistant Manager
Countryville Bar & Grill
03.2014 - 05.2017
High School Diploma -
South West High School