Bartender
Makenzie Piontek
My Neighbor Felix
Colorado Springs,CO
1
Certification
13
years of professional experience
Results-oriented Bar Leader skilled in optimizing operations and enhancing service quality. Specializes in inventory management and efficiently addressing customer needs while maintaining a clean and safe environment. Focused on delivering prompt service that fosters customer satisfaction and loyalty.
Work History
Bartender
1 Year 2 Months- Trained to print end-of-day reports, complete opening and closing duties, document shift notes, to support management when needed.
- Implemented efficient workflow strategies to reduce wait times during busy shifts.
- Batched large quantities of signature margaritas to maintain optimal stock levels during peak service times.
- Instructed new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent execution of service expectations.
Bar Manager
2 Years 5 Months- Craft custom cocktails, infusing spirits for unique flavor, enhancing guest experience
- Manage inventory of fresh juices, optimizing stock levels for daily operations
- Handled a range of administrative responsibilities, including ordering supplies and completing paperwork.
- Maintained cleanliness standards in bar area, complying with health department regulations.
- Developed staff capability in cocktail preparation and customer service techniques to support confident, professional guest interactions.
Server
1 Year 4 Months- Executed opening and closing duties on schedule to ensure seamless operations.
- Collaborated with team to run food and drinks, enhancing table service efficiency.
- Leveraged menu knowledge to upsell offerings, contributing to increased sales.
Front of House Manager
4 Years 5 Months- Trained and onboarded 50+ new servers to support operational readiness.
- Created and maintained front-of-house schedules to support daily operations.
- Coordinated and sustained seasonal staffing of approximately 35 crew members each season to ensure consistent crew coverage.
- Managed daily operational workflow, ensuring guest experience standards and efficient service delivery.
Assistant Manager
3 Years 2 Months- Designed and promoted specialty drink menus across relevant channels.
- Ensured daily withdrawal and exact return of cash bank from casino vault for secure cash handling.
- Counted inventory, placed order quantities, and received alcohol shipments according to established receiving procedures.
Education
High School Diploma
Skills
POS System Management
High Volume Restaurant Operations
BOH Food Prep
Inventory Management
Staff Training
Serve Safe & TIPS Training Certified
Customer Service
Strong Multitasking
Event Coordination
Social media management
Dependable team member
Certification
Serve Safe Certified, TIPS training Certified
Timeline
Bartender
My Neighbor Felix
09.2025 - CurrentRead More
Bar Manager
Ambli Global Cuisine
04.2023 - 09.2025Read More
Server
Longhorn Steakhouse
12.2021 - 04.2023Read More
Front of House Manager
Boathouse on the Bay
05.2017 - 10.2021Read More
Assistant Manager
Countryville Bar & Grill
03.2014 - 05.2017Read More
South West High School
High School Diploma
Read More