Esteemed leader specializing in growth and technology transformation within Fortune 100 organizations. Recognized for driving successful outcomes in infrastructure, applications, operational excellence, and user experience across diverse industries. Committed to upholding values, integrity, and diversity, adeptly aligning teams and technology for superior solutions.
Overview
21
21
years of professional experience
Work History
Head of Global Partner Enablement, Market CTO
McDonalds Corp
Chicago, IL
09.2022 - Current
Established and led a Technology Infrastructure & Operations Partner Enablement organization, driving technology and infrastructure standards and technology adoption across Cloud, Network, Security, EUC, ITSM, and other IT Services globally.
Developed and implemented IT strategies to reduce costs, increase efficiency and improve customer service.
Developed Strategy, Planning, and Global Communication functions for Technology Infrastructure and Operations.
Currently spearheading transformative programs such as Agile implementation, Global Service Catalog, and Organization, Tooling, and Data Intelligence acceleration.
Direct oversight of budgets for Operational and Project Portfolio efforts.
Manage relationships with global market CIOs and C-suite executives.
Actively contribute as a Board Member for Global Women in Technology, leading male allyship,
Executive Sponsor of Better Together team, driving cultural transformation.
Vice President, Global Accounts
AVI-SPL
Tampa, FL
09.2017 - 09.2022
Initiated and led a Marquee Global Account (GAM) strategic program, revolutionizing technology solutions in Sales, Managed Services, and Account Management for major revenue-contributing Enterprise sector accounts.
Achieved a remarkable 700% increase in revenue from managed key accounts.
Successfully transformed strategic approach, operating model, and service delivery, enhancing alignment, quality, and productivity.
Overhauled communication and engagement strategies. Managed and negotiated contracts with major global hardware and managed service providers for global products and services.
Delivered over a hundred million dollars in projects globally, meeting timelines, budgets, and scope requirements.
Head of IT Engineering and Operations
HCSC (BCBS IL, MT, OK, NM, TX)
Chicago, IL
08.2013 - 09.2017
Directed cross-functional engineering and operations teams, overseeing Compute, Network, Data-Center, Cloud, SaaS, Employee Experience, Facility Management, ITSM, and other initiatives.
Played a pivotal role in the company's largest technology transformation, optimizing global solutions through IT operations and application development outsourcing.
Managed monthly and annual budgets, encompassing strategic planning, budgeting, and project execution.
Led the migration of 1200+ business applications from IBM to SaaS and modernized in-house platforms.
Headed the Top Vendor program, cultivating key relationships with IBM, HP, Dell, AT&T, Microsoft, Cisco, and other strategic partners.
Achieved multiple promotions throughout tenure.
Director, Network and Compute
GETCO/KCG
Chicago, IL
11.2007 - 08.2013
Directed a team of technologists, achieving and maintaining top position in the high-frequency trading (HFT) sector through continuous improvement of network and compute models.
Led a multi-million-dollar global network transformation program, segregating critical trading traffic from non-critical data.
Conducted negotiations with major Tier-1 Teclos for the planning and delivery of new global services, including fiber paths and microwave last-mile efforts.
Managed relationships and led negotiations with key global IT providers for Network, Hosting, SaaS, Hardware, including Cisco, Microsoft, IBM, Equinox, AT&T, Orange, Colt, and others.
Led all IT efforts for opening new campuses in Singapore, London, Hong Kong, New York, Miami, and San Francisco.
Manager, Customer Success
GO2CALL
Evanston, IL
06.2003 - 11.2007
Launched and lead a Customer Support/Success team that developed and implemented strategies to increase customer satisfaction and loyalty, which contributed to 30+% growth YOY from existing customer base.
Education
MBA - Executive Program - Global Finance & Marketing
Kellogg School of Business, Northwestern University
Chicago, IL
05.2019
B.A. - Economics, Minor Mathematics
Northwestern University
Evanston, IL
05.2003
Skills
Global People and Technology Transformations
Talent Recruitment and Development
Continuous Performance Improvement
Strategic Planning, Forecasting and Budget Administration
Infrastructure Development
Technical Consulting
Strategic Planning
Technology Integration
KPI Tracking
Security Optimization
Microsoft Active Directory
IT market understanding
Languages
English, Russian, Conversational Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Head of Global Partner Enablement, Market CTO
McDonalds Corp
09.2022 - Current
Vice President, Global Accounts
AVI-SPL
09.2017 - 09.2022
Head of IT Engineering and Operations
HCSC (BCBS IL, MT, OK, NM, TX)
08.2013 - 09.2017
Director, Network and Compute
GETCO/KCG
11.2007 - 08.2013
Manager, Customer Success
GO2CALL
06.2003 - 11.2007
MBA - Executive Program - Global Finance & Marketing
Kellogg School of Business, Northwestern University
B.A. - Economics, Minor Mathematics
Northwestern University
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