Inrich Reynes
Cebu City,Philippines
Summary
Dynamic professional with a proven track record at Royal Caribbean Group, excelling in customer service and effective problem-solving. Demonstrated ability to enhance guest satisfaction through exceptional communication and a proactive attitude. Skilled in multitasking and maintaining composure under pressure, contributing to significant improvements in guest experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Retreat Concierge
Royal Caribbean Group
2023.04 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Concierge
Royal Caribbean Group
2021.06 - 2023.03
- Scheduled and confirmed restaurant reservations for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted with luggage handling, valet services and concierge services.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Guest Relations Officer
Royal Caribbean Group
2019.11 - 2021.06
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Science In Hotel & Restaurant Mgt. - Hotel And Restaurants
University of Cebu
Osmeña Blvd., Cebu City10.2015
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Team player mentality
- Hospitality
- Exceptional communication
- Maintaining Composure
- Detail-oriented approach
- Excellent Communication
- Teamwork and Collaboration
Timeline
Retreat Concierge
Royal Caribbean Group
2023.04 - Current
Concierge
Royal Caribbean Group
2021.06 - 2023.03
Guest Relations Officer
Royal Caribbean Group
2019.11 - 2021.06
Bachelor Of Science In Hotel & Restaurant Mgt. - Hotel And Restaurants
University of Cebu
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