Ioannis Gavriil
Wall ,NJ
Summary
Diligent Customer Quality Specialist bringing skills in evaluating and resolving customers' product issues. Boosts customer relations with expert handling of different failures and quality concerns. Knowledgeable about Customer Service and Quality Assurance industry products, thorough in pursuing resolutions and dedicated to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service - Quality Assurance
ARS Rescue Rooter
Tinton Falls , New Jersey
01.2021 - Current
- Devised new and improved records management programs to organize and protect data.
- Identified opportunities for process improvements based on analysis of existing workflows.
- Addressed product and process concerns promptly to maintain customer relations.
- Provided feedback to customer service teams on customer complaints and inquiries.
- Collected, tracked and evaluated current business and market trend data.
- Investigated complex issues reported by customers, identified root causes, and proposed corrective action plans.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Analyzed customer feedback surveys to identify areas of improvement in customer service processes.
Education
Associate of Science - Business Administration
Brookdale Community College
Lincroft, NJ05-2023
Skills
- Business Analysis
- Data Collection
- Trend Analysis
- Customer Service
- Attention to Detail
- Communication
- Client Relationship Management
- Calm Under Pressure
- Supervision and Leadership
- MS Office
- Time Management
- Dependable and Responsible
- Critical Thinking
- Team Building
- Basic Math
- Flexible and Adaptable
Accomplishments
- Highest rate of booking appointments monthly on multiple occasions
- Employee of the Month
- Perfect Attendance record and tardiness record
- Highest gross sales regarding membership agreements
Timeline
Customer Service - Quality Assurance
ARS Rescue Rooter
01.2021 - Current
Associate of Science - Business Administration
Brookdale Community College
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