Ioannis Gavriil
Tinton Falls
Summary
Results-driven Customer Service Account Manager with expertise in problem resolution and data analysis. Skilled in optimizing stock processes and enhancing customer experiences through effective communication. Experienced Warehouse Stocker proficient in inventory management, order picking, and pallet jacking, ensuring efficient warehouse operations. Strong time management and teamwork abilities, adaptable to fast-paced environments.
Overview
9
9
years of professional experience
Work History
Warehouse Stocker
Bathroom Pros
Toms River
02.2024 - Current
- Organized inventory in designated areas, enhancing access and retrieval efficiency.
- Stocked shelves with bathroom supplies, ensuring proper labeling and arrangement.
- Assisted in loading and unloading materials for timely distribution.
- Collaborated with team members to streamline stock replenishment, supporting timely order fulfillment.
- Monitored inventory levels and reported discrepancies to management promptly.
- Maintained cleanliness and safety standards, ensuring compliance with regulatory requirements.
Customer Service Account Manager
Ocean First Bank
Toms River
02.2023 - 02.2024
- Managed daily customer inquiries, resolving account issues to enhance customer satisfaction.
- Guided clients in product selection and account management to optimize their experience.
- Conducted follow-up calls with customers to proactively address issues and reinforce relationships.
- Researched and resolved customer complaints promptly and efficiently.
- Analyzed customer feedback data to identify areas for improvement in customer service processes.
- Created and maintained customer accounts, including entering data into the company's computer system.
Customer Service Representative - dispatcher
American Residential Services LLC
Tinton Falls
01.2020 - 01.2023
- Coordinated daily dispatch operations, optimizing route planning and ensuring timely deliveries.
- Assisted customers with inquiries and service requests, enhancing overall service satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders using proprietary software systems.
- Educated customers on service offerings and maintenance procedures.
- Collaborated with team members to improve customer service processes.
- Answered customer inquiries, delivering accurate information on products and services to support informed decisions.
- Identified needs of customers promptly and efficiently.
Motor Transport Operator
United States Army
Fort Bragg
05.2017 - 01.2020
- Operated military vehicles across diverse terrains, ensuring mission readiness under challenging conditions.
- Coordinated transportation logistics for personnel and equipment, enhancing operational effectiveness across multiple missions.
- Operated various military transport vehicles under strict safety protocols.
- Managed logistics for transporting personnel and equipment during missions.
- Conducted vehicle inspections to ensure operational readiness and compliance.
Education
Bachelor of Science - Buisness
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Buisness
Brookdale Community College
Lincroft, NJ05-2022
Skills
- Warehouse logistics
- Inventory management
- Stock organization
- Material handling
- Inventory optimization
- Safety compliance
- Supply chain management
- Time management
- Project management
- Data analysis
- Problem resolution
- Team collaboration
- Customer service
Timeline
Warehouse Stocker
Bathroom Pros
02.2024 - Current
Customer Service Account Manager
Ocean First Bank
02.2023 - 02.2024
Customer Service Representative - dispatcher
American Residential Services LLC
01.2020 - 01.2023
Motor Transport Operator
United States Army
05.2017 - 01.2020
Bachelor of Science - Buisness
Southern New Hampshire University
Associate of Science - Buisness
Brookdale Community College