Mercy Contreras
Rialto,CA
Summary
Accomplished Shift Supervisor at Starbucks Coffee Company, leveraging customer-oriented and strategic planning skills to enhance store performance and staff development. Spearheaded quality checks and inventory control, achieving significant waste reduction. Excelled in training, motivating staff, and elevating customer experiences through effective leadership and collaboration.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2018 - Current
- Improved customer experience with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with my leaders to develop strategies for boosting overall store performance, leading to higher profit margins.
Barista Trainer
STARBUCKS COFFEE COMPANY
01.2017 - 01.2018
- Trained new Partners with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Barista
STARBUCKS COFFEE COMPANY
09.2016 - 01.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Eisenhower High School
Rialto, CA06.2014
Skills
- Customer-Oriented
- Staff Development
- Inventory Control
- Strategic Planning
- Cash handling expertise
- Staff Motivation
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2018 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
01.2017 - 01.2018
Barista
STARBUCKS COFFEE COMPANY
09.2016 - 01.2017
High School Diploma -
Eisenhower High School
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