Iola Henry
Houston,TX
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Military Benefits Specialist
WPS HealthcareSolutions
07.2023 - 04.2024
- Prepared, maintained, and monitored beneficiaries claim files to ensure continual receipt of VA benefits, can read and file claim forms such as the UB-04, CMS-1500, and HCFA-1500
- Processed claims for veterans and their providers, handled appeals and denials process
- Checked for completion, accuracy, and compliance with regulations to ensure that the claims are submitted and calculated correctly
- Handle confidential information and documents with discretion and maintained proper CPT, ICD-9, and ICD-10 coding.
Remote Pharmacy Prior Authorization Representative
Cigna
11.2022 - 07.2023
- I worked with patients, doctors, and pharmacies to get the proper paperwork for prior authorizations and approvals
- I input patient and prescriber data and documented phone calls, chats, and emails
- I worked in the Department of Defense department to get claims done and expedited for veterans and their families
- I verified and processed medical insurance claims, while researching and investigating denials working to get find out the denial reason.
Remote Pre Enrollment Specialist
Willis Watson Towers via Benefits
01.2020 - 11.2022
- Assisted customers with their retirement and pension plans
- Explained Medicare benefits for major fortune 500 companies such as Coca-Cola, Ford, and Pepsi.
Education
Medical Records diploma - Medical Records
University of Phoenix
Tempe, AZ09.2023
G.E.D - General Studies
South Suburban College of Cook County
South Holland, IL04.2006
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Project Management
- Data Analysis
- Adaptability
Certification
- Remote Military Benefits Specialist
- Remote Pharmacy Prior Authorization Rep.
- Medical Records
Additional Education
- University of Phoenix
Timeline
Remote Military Benefits Specialist
WPS HealthcareSolutions
07.2023 - 04.2024
Remote Pharmacy Prior Authorization Representative
Cigna
11.2022 - 07.2023
Remote Pre Enrollment Specialist
Willis Watson Towers via Benefits
01.2020 - 11.2022
Medical Records diploma - Medical Records
University of Phoenix
G.E.D - General Studies
South Suburban College of Cook County
- Remote Military Benefits Specialist
- Remote Pharmacy Prior Authorization Rep.
- Medical Records
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