Ionakana Freitas
Waipahu
Summary
Certified professional with extensive expertise in equipment maintenance and repair. Acknowledged for significant contributions to system reliability and operational uptime. Valued for teamwork, adaptability, and dedication to achieving exceptional standards in technical performance.
Team-centered Certified Technician with excellent mechanical aptitude and top-notch customer service skills. Adept at dealing with irate customers and handling complaints and troubleshooting issues. Passionate about quickly responding to issues and finding effective solutions.
Overview
9
9
years of professional experience
Work History
Certified Technician
FINDLAY KIA OF LAS VEGAS
01.2025 - 05.2025
- Diagnosed and repaired automotive issues, including engine, transmission, electrical, and suspension systems
- Performed routine maintenance tasks such as oil changes, tire rotations, and brake inspections, ensuring vehicle safety and performance
- Utilized diagnostic tools and equipment to identify and troubleshoot complex vehicle problems efficiently
- Completed XX% of repair jobs ahead of schedule, minimizing vehicle downtime for customers
- Conducted comprehensive vehicle inspections to identify potential issues and advised customers on necessary repairs
- Maintained accurate service records and documentation for all vehicle repairs and maintenance tasks
- Assisted in the training and mentoring of junior auto techs, improving team skills and knowledge
- Collaborated with service advisors to communicate repair recommendations and estimated costs to customers
- Ensured a safe and clean working environment, following all safety protocols and regulations
- Provided excellent customer service, addressing customer concerns and explaining repair procedures in a clear and friendly manner
- Operated and maintained shop equipment, including lifts, air tools, and diagnostic machines
- Maintained up-to-date knowledge of automotive technology and industry trends through continuous training
Lube Technician
Valvoline Instant Oil Change
12.2022 - 12.2024
- Performed routine maintenance services such as oil changes, filter replacements, and fluid top-offs on various vehicles
- Utilized diagnostic tools to identify potential issues and recommend necessary repairs or replacements
- Assisted in training new technicians on proper service procedures and safety protocols
- Managed inventory levels of automotive supplies and placed orders as needed to maintain stock levels
- Achieved a customer satisfaction rating of XX% based on post-service surveys
- Performed tire rotations, wheel alignments, and brake inspections according to manufacturer guidelines for optimal vehicle performance
- Provided exceptional customer service by promptly addressing inquiries or concerns regarding vehicle maintenance or repairs
- Maintained a clean work area at all times, ensuring a safe environment for both employees and customers alike
- Completed preventative maintenance tasks such as battery checks, air filter replacements, belt inspections, etc., proactively identifying potential issues before they become major problems
- Consistently met or exceeded monthly productivity goals through efficient time management techniques
- Conducted thorough vehicle inspections during routine services to identify additional repair needs or upcoming maintenance requirements
- Closely followed manufacturer specifications when installing new parts or components to ensure proper fit and functionality
- Demonstrated strong attention to detail when performing precision tasks such as fluid level checks or torquing bolts
- Maintained a high level of technical knowledge by attending training sessions, workshops, and staying up-to-date on industry advancements
- Implemented efficient work processes that reduced average service time by XX%
- Ensured customer satisfaction by providing friendly and knowledgeable assistance throughout the service process
- Followed established safety procedures while handling hazardous materials and operating equipment
Apprentice for Automotive
Honolulu Community College
08.2016 - 08.2020
- Subjected under a/an More experienced auto mechanic/operative for the better knowledge into the automotive world.
Education
High school diploma -
Waipahu High School
Skills
- Automotive Repair
- Mechanic Experience
- Adaptable to Working Environments
- Able to lift 70lbs or more
- Vehicle maintenance
- Able to use Power Tools
- Automotive oil change
- Customer support expertise
- Critical thinking
- Verbal and written communication
Languages
English
Native or Bilingual
Hawaiian
Native or Bilingual
Timeline
Certified Technician
FINDLAY KIA OF LAS VEGAS
01.2025 - 05.2025
Lube Technician
Valvoline Instant Oil Change
12.2022 - 12.2024
Apprentice for Automotive
Honolulu Community College
08.2016 - 08.2020
High school diploma -
Waipahu High School
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