Ursula Deese

• Diagnosing customer complaints such as check engine lights, AC or heating concerns, electrical, fluid leaks, squeaks and rattles.
• Performing factory recalls and software updates.
• Executing main line repairs; replacing transmissions, timing belts/chains, suspension components, alignments, DPF's and other various engine repairs.
• Carrying out successful wire repairs, key programs and replacement of door lock cylinders or door lock units.
• Properly reading a scan tool to check vehicle fault codes, run test plans, check wiring diagrams and get measured values.
• Completed multiple classes; Scan Tools and ODIS, Diagnosis and Documentation, Electrical Systems, Electrical Diagnosis, Input and Output Diagnosis, Networking Systems, Heating/AC and Climate Control Systems with the Volkswagen Academy and earned my Certified Technician badge.
• Awarded Member of the Month for my hard work and perseverance.

• Working on various Volkswagen models performing oil changes, tire rotations, mount and balancing new tires, brake and coolant flushes, replacing filters and batteries and brake jobs.
• Finishing factor recalls effectively
• Completing new car inspections and satisfactory, thorough multi-point inspections on customer vehicles.
• Repairing interior trim work and other various small engine repairs; fuse panels and vacuum pumps.
• Completion of oil changes, tire rotations, and having adequate multi-point inspections.
• Fixing door speakers and various suspension work.
• Trained under a master technician to learn the usage of the scan tool and to diagnose vehicles.
• Repairing vehicle recalls such as airbags and fuel rails.

Accounting Clerk

December 2020 to April 2021

• Handled account information for several dealership departments within the business office.

• Inputting service contracts, car deals, claim payments, receipts and invoices.

• Running deposits for cash, checks and draft sales.

• Managing service contracts; adding R.O numbers into ERA/ERA-Ignite system.

• Had extensive use of Microsoft Excel.

Valet

July 2020 to December 2020

• Greeted guests on the service drive and checked them in for service.

• Assisted guests by topping off their vehicles oil, coolant and washer fluid.

• Monitored the service drive tire pressure lane and accurately filled up vehicles tires with correct PSI.

Car Washer/Detailer

August 2019 to July 2020

• Carrying out the thorough process of washing and vacuuming each guests vehicle.

• Operating the automatic car wash system.

• Verifying the completion of a successful wash with a quality control team.

• Parking vehicles in designated areas.

• Performing basic car wash duties; applying bug sprays, soap, vacuuming interior floors.
• Operating automatic car wash.
• Inspecting vehicles to ensure perfection and parking vehicles.

• Greeting guests and leading them to their table.
• Taking reservations through the phone or walk-ins.
• Managing the floor and server sections.
• Occasionally running food to tables or bussing the floor after guests leave.

• Ensuring safe and clean work areas to make guests sandwiches, and providing other hot and ready food.
• Stocking the store with items for guests when running low.
• Providing positive attitudes and giving guests courteous service.
• Handling cash register; inputting items, itemizing purchases and resolving issues and questions.
• Bagging purchases as necessary.
• Performing store closing duties; mopping floor, food preparation for morning shifts.

• Aiding in pony and horse rides.
• Assisting birthday parties and creating a satisfactory experience for guests and children.
• Performed cleaning and ranch duties and animal maintenance.
• Properly tacked up horses and readied them for lessons or trail rides.