Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Joshua Haddon

Customer Service Agent
Covington,WA

Summary

Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Certified Service Technician

Peloton Interactive
Kent, WA
09.2021 - 02.2022
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Facilitated maintenance team training procedures to align with company standards.

Field Support Specialist

Peloton
Kent, WA
09.2020 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Audio Visual Technician/ Driver

AV Factory
Kent, WA
06.2019 - 03.2020
  • Monitored and repaired audio, video, control systems and video conferencing equipment.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Sound Designer

Team Tori LLC
Bloomington, IN
09.2016 - 05.2018
  • Attended production meetings to plan and create effective sound.
  • Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
  • Used Logic Pro and FMOD to mix and edit tracks.

Education

Bachelor of Science - Game Design

Indiana University Media School
08.2013 - 05.2018

Skills

    Complaint resolution

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Software

Microsoft Office

FMOD

Logic Pro

Pro Tools

Wise

Interests

Hiking

Biking

Reading

Cooking

Timeline

Certified Service Technician

Peloton Interactive
09.2021 - 02.2022

Field Support Specialist

Peloton
09.2020 - 09.2021

Audio Visual Technician/ Driver

AV Factory
06.2019 - 03.2020

Sound Designer

Team Tori LLC
09.2016 - 05.2018

Bachelor of Science - Game Design

Indiana University Media School
08.2013 - 05.2018

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Joshua HaddonCustomer Service Agent