Christopher Fawcett
SCHENECTADY,NY
Summary
Dynamic Certified Service Technician with a proven track record at The Appliance Man, excelling in advanced troubleshooting and customer service. Expert in diagnosing and repairing electrical and mechanical systems, consistently enhancing operational efficiency. Recognized for meticulous attention to detail and the ability to collaborate effectively, ensuring client satisfaction and swift resolution of issues.
Overview
2
2
years of professional experience
Work History
Certified Service Technician
The Appliance Man
Albany, NY
01.2023 - Current
- Consistently met or exceeded performance metrics in both quality and timeliness of repairs.
- Collaborated with team members to complete complex repairs, reducing downtime for clients.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Deploma -
Schalmont
Schenectady, NYSkills
- Power tools operation
- Diagnostic skills
- Hydraulic systems
- Electrical systems
- System installation
- Schematic interpretation
- HVAC systems
- Hand tools operation
- Advanced troubleshooting
- Calibration techniques
- Customer service
- Mechanical tools
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Verbal and written communication
- Valid Driver's license
- Heavy lifting
- Power tool proficiency
- Hand tool expertise
Hand tools
Timeline
Certified Service Technician
The Appliance Man
01.2023 - Current
Deploma -
Schalmont